People Tracer - www.peopletracer.co.uk Reviews
Latest Reviews
★☆☆☆☆
“Stay FAR away”
Written on: 07/05/2013
I signed up for a free 14 day trial on this site to see if I could find some information on some relatives. I performed three searches, none of which gave me any more information than the BT online white pages. So, I decided to cancel. The terms and conditions clearly state that an account can be cancelled in less than 14 days and not be charged. Nevertheless, when I tried to cancel I received a message that my account was not yet set up. Not too upset yet, I tried to log in two days... (read more)
★☆☆☆☆
“BEWARE RUN LIKE THE WIND POOR SERVICE, TERRIBLE. AWFUL ETC”
Written on: 18/04/2013 by ANGIIIII (1 review written)
You think- great! Worth a 14 day trial period, I needed urgently to contact one of Mum's carers.... No tel no available, so attempted to cancel. AAHAHAHAHAHAHAH!!!! You manage to send an email saying please cancel - on the same day. Have to await 24 hours, they write back... So did....then it says go into MY ACCOUNT.... Where the hell is that?? It puts you back out of their site, then when you try and log in....surprise, surprise it does not accept your log in details. So, after half an hour... (read more)
★☆☆☆☆
“DO NOT USE”
Written on: 20/01/2013 by CronusSmith
As with other people I signed up for FREE 14 day trial and cancelled well before the 14 days were up but I was still charged £49.95. Am in the process of getting my money back and I am in contacts with Trading Standards. If I could give the site less than 1 star I would! (read more)
★☆☆☆☆
“Absolute Scam!”
Written on: 03/01/2013 by ManchesterKathy (1 review written)
I signed up for a 14 day free trial then cancelled it two days later. The conditions clearly stated that if you cancelled during the 14 days you would not be charged. Needless to say, 2 weeks after joining, £49.95 was taken from my card without my authorisation. The company denied that I had cancelled the account and refused to give a refund. I had to go through my bank and got my money back having lodged a formal dispute with them. You only have to read the reviews on here and other... (read more)
★☆☆☆☆
“DO NOT USE PEOPLE TRACER”
Written on: 19/10/2012 by Bunnygirl16 (1 review written)
I signed up for a free trial with People Tracer but PLEASE don't do the same. Unbelievably for an internet company they send you NO registration emails and NO communication at all regarding your account so you simply have to remember to find their site to close the trial or else you get charged. Of course this is how they make their money. They have charged me in full now yet I have no comms from them to say an account is set up!! SCAMMERS - plain and simple. My bank is getting my... (read more)
Angiiiii's Response to Bunnygirl16's Review
Written on: 18/04/2013
bravo Bunnygirl, keep at it.
Reply to this comment
★☆☆☆☆
“Rubbish Customer Service”
Written on: 20/09/2012 by Sam.G (1 review written)
The site came up on an internet search and after trying the free service without success, my internet connection developed problems. When I finally got back online I telephoned peopletracer to explain that the annual subscription had only just been debitted from my account. I was advised to email with an explanation and if appropriately a refund may be considered. Refund!! Not a chance its how they make their money, not one of my free searches returned a result..... Avoid at all costs. (read more)
Angiiiii's Response to Sam.G's Review
Written on: 18/04/2013
Nor one of mine....I needed to contyact a carer of Mum's quickly, useless, and when you try to close the free trial period down, you can't!
Reply to this comment
★☆☆☆☆
“Misleading & Unhelpful”
Written on: 17/05/2012
This service is a subscription service that doesn't make this clear in their advertising or payment pages. Check the very small print. They will charge you for subsequent months without any warning and won't refund when you request cancelation. Very unfair terms and conditions and appalling customer service. AVOID at all costs don't waste your money. You a reputable supplier such as 192.com (read more)
Guest's Comment
Written on: 13/06/2012
I clicked on people tracer last month to find a person/ address for which I paid £4.95. I did not find the person I was looking for and to top it all they have taken another £4.95 from my bank. I did not realise that this was a month;y subscription service. When I called them I was told it is all in the terms and conditions and there is a line of text halfway down the first page. There should be a law for these type of adverts that makes it clear that they are running a subscription service. It should be stated on the top line before other text. DONT GO THERE!
Reply to this comment
Angiiiii's Comment
Written on: 18/04/2013
Go to your Bank and trading standards, let's all work together and not allow another person to be affected.!
Reply to this comment
Angiiiii's Comment
Written on: 18/04/2013
Keep trying do not let them get away with it! If you paid by card you have protections.
Reply to this comment
★☆☆☆☆
“Misleading! Poor customer service!”
Written on: 04/01/2012 by adam29 (2 reviews written)
I was initially attracted to this website as I wanted to make a single search of the electoral register. The offer was presented as 5 searches for £3.99. More than I needed but as it was the minimum I went for it. Registered with the website and paid by debit card. Three months later I realised that £3.99 was being debited every month. Puzzled I contacted customer services to cancel and get a refund. I was was told that I should have read the terms and conditions and that a full refund... (read more)
overview
Top 5 Online Genealogy
To calculate the top 5's we take the following factors into account:
• All the star ratings the company/product has received,
• The number of reviews
• How recent the reviews are
As rated by real users
-
1. FindMyPast.co.uk - www.findmypast.co.uk
399 reviews read latest review -
2. MyHeritage - www.myheritage.com
71 reviews read latest review -
3. www.ancestry.co.uk
58 reviews read latest review -
4. Ancestry.com www.ancestry.com
17 reviews read latest review -
5. Family Relatives www.familyrelatives.org
16 reviews read latest review
Latest Reviews in Online Genealogy
-
MyHeritage - www.myheritage.com
"A dream come true" Read More
-
Ancestry.com www.ancestry.com
"Connected without Binders" Read More
-
People Tracer - www.peopletracer.co.uk
"Stay FAR away" Read More
-
www.ancestry.co.uk
" free trial cancellation probl..." Read More
-
FindMyPast.co.uk - www.findmypast.co.uk
"Found my past!" Read More
Latest items in Online Genealogy
Angiiiii's Response to ManchesterKathy's Review
Written on: 18/04/2013
gosh how I wished I had checked them out first and read your review and others!
I have threatened with Trading Standards.....how do they get a licence to trade????
Manchesterkathy's reply to Angiiiii's Comment
Written on: 18/04/2013
Your bank should be able to take back the money. It was when I emailed them asking for their business address in order to send a 'letter before action' (ie the final letter you send to a company before commencing court action) that they decided to start co-operating!