Stay FAR away

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People Tracer - www.peopletracer.co.uk
★☆☆☆☆
1.0
0.0% of users recommend this

Guest's review of People Tracer - www.peopletracer.co.uk

“Stay FAR away”

★☆☆☆☆

written by on 07/05/2013

I signed up for a free 14 day trial on this site to see if I could find some information on some relatives. I performed three searches, none of which gave me any more information than the BT online white pages. So, I decided to cancel.

The terms and conditions clearly state that an account can be cancelled in less than 14 days and not be charged. Nevertheless, when I tried to cancel I received a message that my account was not yet set up.

Not too upset yet, I tried to log in two days later to cancel, and not I can not even log in. It will not accept my password, and when I make a request to reset my password, they claim a message has been sent to my e-mail, but never send such a message.

An e-mail to their customer service very politely answered a completely different question than I have asked, obviously an automated canned response.

This site intentionally offers 14 day trials, then makes it impossible to cancel them. Furthermore, they do not even allow customer to use the service after the initial login. It is amazing that this can be allowed to continue operating in the UK.

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