MyHeritage - www.myheritage.com Reviews

★★★★★
4.6 / 5
262
94% of users recommend this
  • Value For Money

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Latest Reviews

★★★★★

“Support excellent and quick”

Written on: 10/05/2016 by guestreviewer223344 (1 review written)

I am a member of 23andme. I had joined Myheritage, but the accounts didn't link. I was having a lot of issues and didn't really understand the problem. I contacted the Support team and they helped me clear up the problems and link the accounts very quickly. Much thanks to my support person… Read Full Review

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★★★★★

“Superb service from MyHeritage Support Team”

Written on: 29/01/2016

After not working on my family tree for a few years I had forgotten my password and my email address had changed. I contacted the support team by email and voila! all sorted followed by an email to confirm. Thanks once again. I am but a small drop in this immense world, yet you came through promptly and efficiently to deal with my problem … Read Full Review

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★★★★☆

“Very addictive once you get going”

Written on: 08/12/2015

I accidentally created 2 family trees and started getting matches from one to the other - which was most annoying. An email to their service centre and it was all fixed within a couple of days (removing the smaller list). It is very easy to start the bare bones of a tree and pick up on smart matches when you are lucky enough to have someone else in the world using the same program. It doesn't take that long to get to a point where you have to consider the expense per year to take full advantage… Read Full Review

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★★★★★

“I am eighty and not in the best of health”

Written on: 16/09/2015

It would be extremely difficult for me to communicate by email. Being able to speak to someone that understood me and I him made solving my problems a pleasure to resolve. He had the patience as I wrote down steps to take therefore avoiding additional calls in the future. When everything was addressed I hung up so much more knowledgeable. The site covers everything one could want to make the family enjoy visiting our family site. I have just added three managers my health is such that my going… Read Full Review

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★★★★★

“Great Customer Support”

Written on: 13/09/2015

I recently noted an entry on MyHeritage indicating that my mother had passed away which she had not. I immediately contacted MyHeritage, and within minutes, the Support Team, responded and suggested that I contact the family webmaster directly. After searching for a webmaster contact and not locating it, I contacted the Support Team again, and they offered to contact the webmaster on my behalf if I could provide information verifying my family relationship. Within the day, the Support Team… Read Full Review

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★★★★★

“purty good software”

Written on: 12/09/2015 by Simpsonka260 (1 review written)

Duh? Was able to track my relatives back to some gal an African princess! Don't know if she was married they didn't keep track back in them days. I suspect she might have been fooling around with her brother though as this has been a fairly common situation in my family. Seems to me after all is said and done that durn near everybody is related to everybody else. What I would have liked to know before I purchased Myheritage and I would still like to know is Ancestory.com better? Well I… Read Full Review

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★★★★★

“Top Notch Site”

Written on: 11/09/2015 by searchdpast (1 review written)

Their support for Family Tree Builder and the site for your family tree is 5 stars plus. I've had to use support for other sites but they pale in comparison. My Heritage support goes the extra mile to solve any problems you may be having. … Read Full Review

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★★★★★

“Customer service is excellent, the tool, invaluable!”

Written on: 15/06/2015 by Omigeebie (1 review written)

Since girlhood, I've been fascinated by our family tree, by my grandmother's stories and, later, by the many old documents left by my father. It was a blessing to discover that all this information could now be organized in a Family Tree, online, beginning with verwandt.de, later absorbed by MyHeritage! I love it! In the meantime, the family has grown, and several trees are represented, all connected to mine. It has gotten a bit complicated, but with the excellent, prompt, and patient help of… Read Full Review

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★★★★★

“My Heritage and Family Tree Builder”

Written on: 11/06/2015 by MaiaWiley (1 review written)

My wife and I have been using this genealogy site to find out our many ancestors for over 5 years and have found it is so good it has now become a great hobby we find the smart matches and record matches very helpful. Any time we have contacted the support team they have always been very helpful and quick to respond. Thank you My Heritage… Read Full Review

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★★★★☆

“good customer service ”

Written on: 10/06/2015 by steph9953 (1 review written)

I've been a member for 5 years. Myheritage.com is easy to use and customer service resolves any problems quickly. In 5 years I only had 2 brief questions which were addressed the same day. The only thing I dislike is how much the cost went up and that you have to pay extra for records. I really like the book feature. That's the only reason I went with this site. Forma is easy to use on my cell and my tablet also. … Read Full Review

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★★★★☆

“Zkušenosti systém Myheritage”

Written on: 10/06/2015 by bzRobles470 (1 review written)

Měl jsem zájem zjistit své předky. Pár let jsem získával informace a ke zpracování jsem původně použil systém GENI. Potom mi přítel nabídl ke zpracování systém MyHeritage, do kterého jsem převedl své data předků. Tímto systémem (MH) jsem velmi spokojen,zdá se mi lepší a přehlednější, ale zároveň dost umí. Na moje nezkušenosti PC a vzhledem k tomu, že nemluvím anglicky je výborný. Tímto hodnocením by určitě souhlasilo dost mých členů stránek… Read Full Review

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★★★★★

“excellent customer service via email!”

Written on: 10/06/2015 by CaitlinWade (1 review written)

Very good customer service...quick, thorough, prompt online. Can't really attest to the product yet as I haven't used it much...but was so glad they restored my lost account from 10 years ago!… Read Full Review

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★★★★★

“ transferring my family tree from 23andme to myheritage”

Written on: 08/06/2015 by Hudsoned1950 (1 review written)

When 23andme informed me that I could transfer my family tree to myheritage and do all sorts of extra things, I couldn't wait to do so. Unfortunately this was not a simple process for me as I am not the most teccy girl in the world. It also seemed that communication between the 2 websites staff was not very good. 23andme would give me advice which was sound but did not always marry up with what myheritage support was giving me. I am sure that I played a part in the confusion, especially as… Read Full Review

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★★★★★

“MyHeritage made me the family historian”

Written on: 05/06/2015 by McNamara293 (1 review written)

The short story is that what started some years ago as a simple data base to record the family has become a hobby using this software. Over the years the programme has grown, refined and become a much more user friendly product, assisted, and I must emphasie this, by a helpful and responsive support team. I come from New Zealand which is somewhat distant from main research centres - but MyHeritage remains relevant to my research and many research features are useful, while the software… Read Full Review

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★★★★★

“excelente ”

Written on: 05/06/2015 by Jair331 (1 review written)

Poder crear un arbol genealogico creo que es algo que todos siempre quisimos hacer. Que te faciliten el programa, y ademas, poder contactar familiares que ni siquiera sabias que existian...una maravilla. A todo esto sumale la atencion siempre dispuesta de quienes estan detras de My Heritage solucionandote o aclarando cualquier duda. Gracias.... Para mi es excelente… Read Full Review

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★☆☆☆☆

“Looking for Adam and Eve?”

Written on: 05/06/2015 by Aminak363 (1 review written)

I have 35 years experience in doing family history. The people of this site are encouraged to research "by association" whatever this means. In other word most people I contacted had absolutely no connection to my family line. Why waste time when they could be tracing their own ancestry. Also they didn't have many resources… Read Full Review

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★★★★★

“very nice people at the help centre.”

Written on: 04/06/2015 by Tessai475 (1 review written)

I had made 2 accounts by accident and wanted just to keep one. The help desk was so kind to help me step by step so I kept the one I was working with. The correspondence was very quick and very pleasant… Read Full Review

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★★★★☆

“Excelent resource to find ancestors”

Written on: 03/06/2015 by chizhovkain (1 review written)

Vere,very...very useful and convenient tool to keep the famity tree and even find absent brenches. The System provided me some names related to my tree in other people trees through Record Matches and Smart Matches. I even have found the living person ... Thanks a lot for the resource… Read Full Review

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★★★★☆

“wonderfull program”

Written on: 03/06/2015 by Bryant195 (1 review written)

i had a few problems with my heritage due to my novice state. I was very pleased with the instruction and patience that was shown me and all my problems were solved. They were very quick in resolving my difficulties, I on the other hand took numerous attempts due to my novice understanding. I love this site!!! I have joined and payed to use most geneo. sites and this is by far the best. The ease of finding and adding material is by far the best . Thank you for making this program… Read Full Review

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★★★★★

“Calendar Events Issue”

Written on: 02/06/2015 by ggCampbell214 (1 review written)

I had a query as only Calender Events for my husbands family tree were being notified to me and not Calender events for my own tree. I found the 'Help" very efficient, friendly and professional. Many thanks again. … Read Full Review

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