MyHeritage - www.myheritage.com Reviews

★★★★★
4.6 / 5
94% of users recommend this
  • Value For Money

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MyHeritage - www.myheritage.com

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Latest Reviews

★★★★★

“Smart Matches”

Written on: 25/03/2015 by szRivera472 (1 review written)

Overall My Heritage is very good, it will find many matches that will give many new persons to you, however, most matches under 70% may not be good. another small niggle is that on some screens my tree is on the left but on others on the right. I wish that a level of say 70% could be set. also if your tree contains more than 50000 persons you cannot elet it yourself, but the staff will do it for you. Very Good overall… Read Full Review

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★☆☆☆☆

“Not Free”

Written on: 21/03/2015 by Leblanclw345 (1 review written)

I downloaded this software as being 'free software' having entered a couple of people, I was presented with a bill for nearly £7 a month. This is not what I would call 'free'! I would not recommend such a program… Read Full Review

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★★★★★

“I'm not my grandmother any longer”

Written on: 12/03/2015 by 258Ogden (1 review written)

By mistanke I made myself my own grandmother. Thanxs to Thamar it is now fixed. It was hard to be 114 years old and female on top of it all. Good service and quick fix. I also have to mention that myHeritage is very easy to use as soon as you have taken the time to understand the logic. I also like the easy connection that is made towards relatives and maching trees. I have also come across public ducuments from my grandparents marrige in California in the 1920s Terje (Norway)… Read Full Review

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★☆☆☆☆

“Once you place your information on my heritage.com it...”

Written on: 06/03/2015 by 335Reid (1 review written)

Once you place your information on my heritage.com it is lost forever.. The company steals all your information & will not let you access your main site to delete your information!!! … Read Full Review

Myheritageteam's Comment

Written on: 15/03/2015

Hi,

Thank you for posting your review however I must disagree with your statement. We do not take information as the information is voluntarily submitted by the users themselves.

I would invite you to contact us at MyHeritage to have your situation looked into and resolved for you as you may have not done this.

Please write to us from your registered email and you may add my name in the subject and I will personally handle your case.

Looking forward to your contact.

Dean,
MyHeritage Team.

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★★★★★

“Fast response from customer support ”

Written on: 04/03/2015 by Alfred327 (1 review written)

When I inquired about the Automatic renewal, I received a very prompt reply. I really enjoy using MyHeritage.com and hope to be able to maintain my subscription for a lot more years. Getting a renewal notice is something that I think most people would appreciate. Sometimes our lives become so busy that we might not remember that we have subscribed to a service. It would be just a courtesy to remind all subscribers that it is renewal time before charging us… Read Full Review

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★★★★★

“Exceptional Service”

Written on: 03/03/2015 by Tilley149 (1 review written)

Just a word about support: They really do get back to you and are dedicated to solving your (or their) issues. Their first level support on my first contact sort of missed the point of my question and sent me some boilerplate documentation indicated that he hadn’t read my question, but after I got through to the right person, the responses were prompt and excellent. I even got responses early Sunday morning, and on a holiday–exceptional service!… Read Full Review

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★★★★☆

“Good Affordable Website”

Written on: 03/03/2015

I had been with Ancestry.com for many years and spent a lot of money. I found MyHeritage.com and was pleased to see that their cost was more affordable. I joined it and found it to be as good as Ancestry.com so I have decided to cancel my membership with Ancestry and stay with MyHeritage. Why pay more than you need to for the same thing? I do know that there is a free website that is run by the Church of Latter Day Saints, but it takes forever to start your tree all over again. You can upload… Read Full Review

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★★★★☆

“One of many good genealogy sites now available”

Written on: 26/02/2015

MyHeritage is one of the top sites. It was easy to load our tree, we have lots of matches (more than I want to keep up with!) However, for several years I was not connected to the correct person in the tree. When I did get a response from the site, they sent very complete instructions with screen prints for each step on what I was to do to fix the problem. Unfortunately, there was no 'empty box' by my name as they suggested -- but instead of continuing further with instructions, they fixed the… Read Full Review

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★★★★★

“MyHeritage is OUTSTANDING!!!”

Written on: 23/02/2015 by Hannal1972 (1 review written)

Several years ago I began to build my adoptive family tree on ancestry.com, then recently added my biological family. My concerns grew as I found that too much information seemed to have no actual documentation (i.e.historical records). As a member of 23andme, I was encouraged to join MyHeritage, which I did. The GEDCOMs I created on ancestry.com were totally scrambled messes, which I didn't realize until I began to have problems, trying to unscramble my trees on MyHeritage. My biological and… Read Full Review

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★★★★★

“Very good service by very friendly staff”

Written on: 20/02/2015 by eiVogel77 (1 review written)

Very good service by very friendly staff. They really take the time to understand an ‘user-problem’ and are seeking for a solution. In my case a solution is technically difficult, but MyHeritage gave me insight to handle my problems. Biggest Pro: Friendly… Read Full Review

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★★★★★

“Great Product, Great Price”

Written on: 19/02/2015

My Heritage is an easy product to use. I haven't found it lacking any feature I need to make our family tree complete. Customer support is helpful and friendly when needed. Yehudah just helped me with some things I didn't know could be done! … Read Full Review

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★★★★★

“I like MyHeritage”

Written on: 18/02/2015

I’m very satistified with MyHeritage. The only thing I would like to change is date format. I was born on 10th May 1955. Instead of 10 May 1955 I would like to have this format 10.5.1955 or d.m.yyyy. I understand that in other genealogy products date format can be d.m.yyyy or m.d.yyyy - that can make confusion for numbers under 12, that means that my birth date could be interpreted as 5th October instead of 10th May. Biggest Advantage: Easy to handle complex data and relations between… Read Full Review

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★☆☆☆☆

“Great records; misleading marketing”

Written on: 11/02/2015 by nkbay99 (1 review written)

I recently subscribed to My Heritage for the package called "Premium Plus". After subscribing, I was surprised to find that I still did not have access to any records, even when My Heritage sent me an email advising me of "Record Matches". So essentially you pay a year's subscription for some records storage. Shortly thereafter, I received a call from a woman advising me that I could actually have access to records for only another $100. This organization has a marketing plan that is set up to… Read Full Review

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★★★★★

“Superb Genealogy website ”

Written on: 05/02/2015 by joanmpatto (2 reviews written)

I love this My Heritage Family site, the support is terrific, I thought I had lost all my tree but the help I received from the support team was great, I managed, with their help, to retrieve all of it including the many photos I had on there. I cannot find anything that I don't like, but would love it if, when I have searched and found the person I want that there is an add on saying 'could this also be the person you are looking for' and show other areas that that person is also in. Great… Read Full Review

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★★★★★

“Very satisfied with My Heritage”

Written on: 02/02/2015 by Moser177 (1 review written)

I have been using the free version of My Heritage for about a year and a half and have generally been very satisfied. The 250 person limit of the free version is satisfactory for my needs but may be limiting for more extensive genealogies. My Heritage has an on-line version and a computer-based version, Family Tree Builder (FTB). The two can be synchronized so changes made in one version are reflected in the other. FTB has lots of features. The only other genealogy program I have experience… Read Full Review

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★★★★☆

“Generally happy with My Heritage.”

Written on: 01/02/2015 by Richxyz (1 review written)

I have been using the site for number of years. Started out with the free subscription and gradually moved up to premium. Not too happy about the cost which is now about the same as Ancestry.com. Have recently had some glitches, but support via email has been quite good although at times a bit slow to respond. The biggest problem is that you cannot get help via telephone. P… Read Full Review

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★★★★★

“Brilliant Service Superb Staff”

Written on: 28/01/2015 by Jon245 (1 review written)

I was having problems with my family tree records that I could not cure and did not understand. A telephone call to the sales department was answered received instant reply by email asking for details, my reply was passed to technical who emailed me with instructions on how to solve the problem. everyone was friendly and very polite. Thank You very much… Read Full Review

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★★★★☆

“Un très bon site”

Written on: 26/01/2015 by queloz (1 review written)

Je n'ai pas de problème avec Myhéritage. C'est un site à recommander qui fonctionne très bien. J'ai une petite réserve concernant l'aide qui ne me parvient qu'en anglais. Sinon tout le reste fonctionne très bien… Read Full Review

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★★★★★

“2 sites together”

Written on: 25/01/2015 by LucilleTunis (1 review written)

Thank you I rechecked and I have sync my program as far I know have it all together now. I appreate your help big time it saves me many hours reduing the whole thing. You have made sure that I understood what to do to bring the first site I had and lost the sign in for it. Now it is all toghter, makes it real easy now to go back and forth… Read Full Review

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★★★★☆

“Very Helpful!!”

Written on: 25/01/2015 by Kelsieg400 (1 review written)

I had two family tree sites but had forgotten about one of them. When I discovered the old site, MyHeritage was very helpful in getting me access to it again… Read Full Review

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