MyHeritage - www.myheritage.com Reviews

★★★★☆
4.5 / 5
474
91.6% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
MyHeritage - www.myheritage.com - Ask a question now

Media Gallery for MyHeritage - www.myheritage.com

MyHeritage - www.myheritage.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Billing & Support”

Written on: 22/09/2017 by Jamison1977 (1 review written)

Had a great customer service experience over the phone with billing. The CSR fixed the issue without delay and was very gracious. He answered all my questions and went over everything to make sure I understood what we were talking about. Great Job!… Read Full Review

Report this review
★★★★★

“Question about account”

Written on: 22/09/2017

I called to ask about my account. The person I talked with was very helpful. He answered my questions within a short period of time. I would recommend "My Heritage" to others… Read Full Review

Report this review
★★★★★

“DNA tracking”

Written on: 22/09/2017 by AyannaChristian1 (1 review written)

I was getting quite concerned about the time it seemed to be taking for my DNA sample to show up at the lab, however a quick phone call and the whole process was explained clearly and openly to me putting my mind at rest. Even including information and answers I hadn't even thought of asking the questions about. Great prompt response to my call and detailed knowledgeable answers… Read Full Review

Report this review
★★★★★

“Polite, friendly, efficient”

Written on: 22/09/2017

I was having trouble activating a DNA kit, so I called the hotline for assistance. I had to wait a while to get to a techie. Upbeat music and a polite robot kept me apprised of my position in the waiting list. The techie was quick and efficient while being relaxed and friendly. He knew what he was doing and was able to fix the problem right away, which was a big relief. Since I was activating another kit the next day, he prepared the way for that one, too, so it would work without hitches. At… Read Full Review

Report this review
★★★★★

“Maor was very helpful”

Written on: 22/09/2017 by 183Barton (1 review written)

I called and after a very long wait (I was 16th in line), I talked with Maor. He was very kind and patient. He gave me all the time and help I needed and went further to explain other options to me. I can't commend him enough… Read Full Review

Report this review
★★★★☆

“A Good Experience”

Written on: 21/09/2017

I contacted Technical Support for assistance sharing the results of a DNA report. The rep was very helpful, thorough, and patient and resolved my concern quickly and professionally. He sent me an email with a link that I was able to forward to a family member and stayed on the line to confirm that I received his email and that the link also worked as expected. Overall, my experience with My Heritage DNA from start to finish was very positive. Thank you!… Read Full Review

Report this review
★★★★★

“ MyHeritage account”

Written on: 21/09/2017 by uhCorcoran407 (1 review written)

The issue was handled quickly and credit issued to my credit card. The young man wh0 handled it was very knowledgeable and extremely courteous. I checked my credit account this morning and the credit has alreadyh posted to my credit card account!!… Read Full Review

Report this review
★★★★★

“Refund”

Written on: 21/09/2017

I spoke with the person I dealt with on the phone and he was very pleasant. He took care of my problem without being rude and without any judgment. It was right to the point without any hassle. He is a wonderful representative. Thank you to the person I dealt with… Read Full Review

Report this review
★★★★★

“Very good experience to correct my own error”

Written on: 21/09/2017 by Andersengy244 (1 review written)

I made a mistake in ordering something I was not ready for. Person I spoke to was very friendly and helpful in helping to get it corrected… Read Full Review

Report this review
★★★★★

“My Heritage's Technical Support person was excellent”

Written on: 21/09/2017 by Haiden121 (1 review written)

I had activated one DNA kit but my second one got hung up. I called Technical Support and the woman who responded was very patient and helpful. She had me use a different browser, eliminated a couple redundant family tree sites that I had, helped me update my site so that my name would be different from that of my father for whom I was also activating a DNA kit, and then talked me through the second and the third DNA kit activation. This support person was easy to understand, anticipated some… Read Full Review

Report this review
★★★★★

“Billing and support”

Written on: 21/09/2017 by DanikaMyers216 (1 review written)

Agent very helpful easy to explain impressed. Not using services at this time will certainly recommend this to family and friends. In looking for information my understanding is this is one of the best places to go… Read Full Review

Report this review
★★★★★

“Great job resolving. Phone wait a bit long but issue...”

Written on: 21/09/2017 by JaxsonGordon (1 review written)

Great job resolving. Phone wait a bit long but issue got resolved… Read Full Review

Report this review
★★★★★

“DNA and Program Information”

Written on: 21/09/2017 by DarionCastro285 (1 review written)

I am new to My Heritage and Ziv was very helpful spending as much time as I needed to understand the questions I had. During our conversation we got disconnected and he actually called me back, that is customer service I never experienced before… Read Full Review

Report this review
★★★★★

“Fun Friendly Fantastic ”

Written on: 20/09/2017 by remcgee1 (1 review written)

MyHeritage is a fantastic website. In the short time that I have been a member of MyHeritage I have been able to match dozens upon dozens of relatives. It has been such a joy to connect with and see photos of cousins and ancestors I have never met. I would definitely recommend this site to others like myself who are searching for ancestors and hoping to make a connection but have found it difficult and frustrating. Look no further! MyHeritage makes searching easy and fun. It's worth the money… Read Full Review

Report this review
★★★★☆

“Good review”

Written on: 20/09/2017 by duskin (1 review written)

I was cancelling my subscription and got excellent service… Read Full Review

Report this review
★★★★★

“searching a contact”

Written on: 20/09/2017 by alisterhawkins (1 review written)

I am from Melbourne Australia and have been following a DNA match. I had received a request but as this was all new to me i didn't know what to do. Rang the help line and spoke to Eve who helped me through all stages until I got to the outcome I wanted. A very quick response from My Heritage (dont ring at lunch time though) and a delightful learning session with the person I dealt with, Thank you… Read Full Review

Report this review
★★★★★

“Great Costumer service”

Written on: 20/09/2017 by 48Shelton (1 review written)

I was so confused about some duplicates and Ziv explained me at the level I need it. Thank you… Read Full Review

Report this review
★★★★★

“Friendly service!”

Written on: 20/09/2017 by John238 (1 review written)

The person I dealt with  helped me take advantage of the $69.00 sale today, and he couldn't have done more. He alerted me to the fact that I would get the best deal by having all 8 kits shipped to one address, and then provided great next steps for me to share with everyone prior to receiving the DNA kits. - With his helpful advice, I'm sure we're all going to learn a lot about each other… Read Full Review

Report this review
★★★★★

“Correct my email account”

Written on: 20/09/2017 by Devin239 (1 review written)

The customer service representative was understanding and kind. She solved the problem and even tracked my kit Job well done. … Read Full Review

Report this review
★★★★★

“Technical assistance”

Written on: 20/09/2017 by Jayvon159 (1 review written)

Answer to my question was answered quickly, politely, and reviewed to make sure I understood. After eight months of use of the Premium program, this is the first time I have had to ask a question. Very user friendly… Read Full Review

Report this review
overview