MyHeritage - www.myheritage.com Reviews

★★★★★
4.7 / 5
96% of users recommend this
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Latest Reviews

★★★★☆

“Super printing facilities”

Written on: 07/12/2014 by 472Fournier (1 review written)

Range of printing options is fantastic. The book one is amazing Comprehensive search facility which is not always easyto select required person… Read Full Review

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★★★★☆

“THANK YOU ~ reloaded new version”

Written on: 06/12/2014 by Coughlinzt495 (1 review written)

MyHeritage was a natural progretion from Familytreemaker. Fantastic resource & now teaming up with Geni.com who could ask for more. I was concerned when my notes on profiles dissapeared VERY CONCERNED. One email to MyHeritage Help, and within a couple of days they had a soloution ~ Load the newer version with detailed instructions on how to load without the pitfalls. Back in action again.......THANK YOU - great program great service, keep it up. … Read Full Review

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★★★★★

“as usual it was pleasure to receive your speedy help”

Written on: 05/12/2014 by ReginaldNunez (1 review written)

as usual it was pleasure to receive your speedy help… Read Full Review

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★★★★★

“Support ”

Written on: 05/12/2014 by CloeO'Neill136 (1 review written)

I was very happy with the Help I received from your support department. They get back to me quickly and and offered good advice. This is the second time I needed their help. I have been happy every time… Read Full Review

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★★★☆☆

“MyHeritage did the right thing - but it took firm nudging”

Written on: 04/12/2014 by JackCV (1 review written)

The new LDS member MH account Terms of Linking initially required us to bind ourselves by a private MyHeritage/FamilySearch Agreement (the MH/FS Agreement), unavaiable for review. My Heritage finally withdrew the offending clauses from their Terms of Linking, but it took several emails to Customer Service, first asking for the MH/FS Agreement, re-explaining the problem and asking again and again, and finally asking to withdraw our MH membership. With the Terms of Linking now re-written, we look… Read Full Review

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★★★★★

“Great Software and Excellent Customer Support.”

Written on: 03/12/2014 by Sillo001 (1 review written)

I have been a member of MyHeritage for a number of years now, and have only been impressed by the Family Tree building Software, and the support I have received in that time. As my Family Tree has grown in size and volume of information, I have continually found new features of the Software, that help to manage the Family Tree and improve it. I'm currently learning more about the Software feature which enables Excel reports to be made using selected information from the Family Tree. I've… Read Full Review

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★★★★★

“A friend in need ...”

Written on: 27/11/2014 by Ugurd (1 review written)

I have used My Heritage and its local client Family Tree Builder for about five years now and I am very satisfied with the functionality and performance. I have a fairly small tree, ca 1500 records. I think FTB is very flexible when it comes to registering various family types, events in a person's life and there is a free format notepad. It is linked to the web where your tree is published and updated according to a schedule. I have used FTB via Iphone and Ipad as well. Ipad is OK but Iphone… Read Full Review

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★★★★★

“Schnelle und Gute Problembehandlung !”

Written on: 27/11/2014 by AnyaHatch (1 review written)

Ich hatte das Problem, dass ich meinen Stammbaum nicht mehr öffnen konnte. Die zuständigen Mitarbeiter von MyHeritage haben schnell an der Lösung gearbeitet und eine Lösung gefunden. Mir wurde super geholfen (nicht das erste Mal). Ich kann das Genialogieprogramm von MyHeritage wärmstens empfehlen. Ein gutes Programm steht und fällt mit dem Service. Und hier ist beides einfach super. Die Smart- und Record- Matches mit Zugriff auf verschiedene Datenbanken wie z.B. Zeitungsarchiv, Billion… Read Full Review

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★★★★☆

“myheritage staff are very supportive & great at...”

Written on: 25/11/2014 by Roderick413 (1 review written)

The staff I have dealt with most and they are excellent, efficient and handle requests with usgency which is most gratifying WELL DONE Keenly awaiting the MAC software - staff once again kindly provided an interim way to handle my request and doing the family tree Research : I find there are lots of repeats of names and this can be refined … Read Full Review

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★★★★★

“Photo management and follow up”

Written on: 24/11/2014 by havehats (1 review written)

AFTER I RECEIVED MY SOLUTION, IT WAS STILL UNCLEAR, I WEOTE BACK AND MY PROBLEM GOT SOLVED. I COMEND CUSTOMER SERVICE FOR BEING THOROUGH AND STAYING WIYH ME UNTIL MY PROBLEM WAS SOLVED TO MY SATISFACTION… Read Full Review

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★★★★★

“Assistance”

Written on: 24/11/2014 by tony.matthews.5074 (1 review written)

Due to an error I made when I paid for a subscription, I contacted the MyHeritage team to explain my problem. This was handled by a woman and with mails and a phone call everything was concluded to my satisfaction. Recently I have had contact with a man due to my changed circumstances and he has been as helpful as the woman. I cannot praise the staff of MyHeritage enough since they have exceeded my expectations which is a very rare situation in the Internet world. Highly recommended. … Read Full Review

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★★★★★

“Team View”

Written on: 23/11/2014 by nccmcpo (1 review written)

I have been with My Heritage for many years and was having a problem with FTB linking to my family site then I sent a email and Shlomi responded to my email we worked together to fix the problem on a few email Shlomi never gave up. When it seemed I could not fix the problem he took the time to set up a Team View on a Sunday at a time that was good for me, Shlomi took Team View and with in 10 min he had fixed the problem and now all is working great, this is why I like My Heritage becouse they… Read Full Review

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★★★★★

“Was Unable to Sync”

Written on: 19/11/2014

After setting up my account, and inviting many people to the site, everything was working the way it should. That is, until I decided to change my email. I wanted people to contact me through an email other than the one I used to set up my account. I found this chore difficult to do since the instructions were buried in the site and not easy to find. They were also pretty vague but I was able to accomplish my task. It was only about a day when I discovered the sync wasn't completing. It… Read Full Review

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★★★★★

“Awesome site! ”

Written on: 19/11/2014 by TeaganByrd (1 review written)

Our daughter signed up for the free version of MyHeritage a while ago and we were amazed at what the filters (matches) turned up... members of our family tree we had not known about. When it was time to renew, our daughter didn't renew because of her busy schedule as a young mother, so I did. This time I got the paid version and there is so much more to enjoy ... lots of research to do but Heritage is definitely the place to do that… Read Full Review

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★★★★★

“assistance with clash with on line and desktop databases”

Written on: 18/11/2014 by Cantrellbe410 (1 review written)

I was most impressed with the trouble taken to correct my problem the staff arranged to log on to my computer even thought there was an 8 hr time difference, it was done at a time to suit me not at their convenience, the staff member was extremely helpful over a number of interchanges of emails and information and the service responses were always prompt. although it took a wile to sort out my problem the staff were most cooperative… Read Full Review

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★★★★★

“Verlorenes Passwort wurde wiedergefunden!”

Written on: 17/11/2014 by Zackaryj99 (1 review written)

Regelmäßig trifft sich die Familie und erforscht weitere alte Zweige des Stammbaumes, tauscht Geschichten der Familie aus. Dabei ist es immer schön dem Familiennachwuchs auch anhand eines Stammbaumes die "Wurzeln" der Familie anschaulich darzustellen. Leider hatte ich aber meine kompletten Zugangsdaten (also sowohl Benutzername / Benutzermail und auch Passwort) vergessen. Ein Blick in die Hilfeseiten half auch wirklich weiter und meine Mail an das MyHeritage Support Team wurde innerhalb… Read Full Review

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★★★★★

“Glitches & unexpected window displays in the new...”

Written on: 16/11/2014 by hmarenbach (1 review written)

To Whom It May Concern: I was a bit surprised to be faced unexpectedly with the new software a few months ago. A fair warning of this update would have been appreciated. I ended up contacting your technical support team. Their prompt and professional support was excellent, explaining the new features and also helping me to update my FTB to version 7138. I have introduced the members of a genealogy research group in Mesa, AZ to the MyHeritage software and the response from many members was… Read Full Review

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★★★★★

“Very easy to use and good/immediate support when needed!”

Written on: 24/10/2014 by Lavi_b (1 review written)

The application is Very easy to use and good/immediate support when needed! (in an hour since sending my request). Lavi… Read Full Review

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★★★★★

“ My Heritage Online or on PC with 'free' Family Tree...”

Written on: 30/09/2014 by Cathystoy2 (1 review written)

I have been a satisfied customer of My Heritage for over 7 years. I started with the free service to give it a try and found both their online web based and the PC software "Family Tree Builder" to be all I needed or could ever wish for. I prefer to use the PC based "Family Tree Builder" since I can work without being attached to the website all the time. FTB (Family Tree Builder) has many options, warnings & reports to assist with editing your family tree. It also syncs with the online web… Read Full Review

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★★★★☆

“Good Bulding Family Tree”

Written on: 06/09/2014 by ZaireMelton320 (1 review written)

The system is very easy and friendly,the only problem is the cost of the continuing research, first you pay but later you are not sure what you get for it… Read Full Review

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