MyHeritage - www.myheritage.com Reviews

★★★★★
4.6 / 5
297
94% of users recommend this
  • Value For Money

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Latest Reviews

★☆☆☆☆

“misleading at best”

Written on: 28/09/2016 by Holbrooker322 (1 review written)

I signed up for myheritage.com premium plan for $10.95 a month which is only billed annually, as the record I wanted to see showed I needed that membership. When I paid the $131 and went to see the records it then said I had to upgrade for $119 to the data plan. Unfortunately that was way more than I wanted to send for the review i wanted to complete. I cancelled my membership within the hour of purchasing it. Cancelling only took away the auto renewal. Today i called Myheritage.com and… Read Full Review

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★★★★★

“Excellent technical support ”

Written on: 19/09/2016 by nililondon (1 review written)

My Heritage Support group is the best I have ever had ( in comparison to other technical support experience). I highly recommend the software and the service. I'm amazed at all the possibilities that My Heritage software is offering… Read Full Review

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★★★★★

“Quality product, excellent support staff”

Written on: 18/09/2016 by Lisak344 (1 review written)

Every once in a while you run across something that absolutely changes your life. For me that product is MyHeritage.com. I had my family tree going back to the mid 1600s and the day after I set up an account I received a Smart Match that took me back to the year 840. Four years later I have over 5000 direct ancestors in my tree including Kings, Queens, Knights, Martyrs, Saints and even a Pharaoh. A few weeks ago I was trying to spin off my son-in-laws branch and somehow lost 3600 of my… Read Full Review

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★★★★★

“Thank You!”

Written on: 16/09/2016

After purchasing a new computer & then updating to Windows 10 My Heritage Family Tree program began to malfunction. Without the help of the devoted staff at My Heritage Family Tree I would have just closed it down never to open it again. The staff's knowledge of their product helped it all to be rectified. Plus their friendliness & patience with a novice like me was exceptional. I am so grateful to have my tree back in working order & thus be able to continue my research. Thank you My Heritage… Read Full Review

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★★★★★

“Review of service received 13 Sept 2016 - MH Tech...”

Written on: 14/09/2016 by rmurkland (1 review written)

After a number of tries I was connected with one of your technicians. The problem was that the day before I had had another of your technicians change my account to my new 'excite' email from the original 'yahoo'. Then later that evening I tried to 'sync' my account - to come up with a fault message - 'Sync failed managed by another user'. Nothing I could do would correct the problem. Through her patience, goodwill and technical knowledge we solved the problem. I would give her the highest… Read Full Review

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★★★★☆

“Smart SW, helpfull support team”

Written on: 12/09/2016 by Shields369 (1 review written)

It saves a lot of time. Program is really smart. Support team is realy fast in fixing bugs or correcting users mistakes. Very kind treatment… Read Full Review

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★★★★★

“Best site and software for creating a family tree!”

Written on: 11/09/2016

I've been using My Heritage and the FREE software "Family Tree Builder" for 7 years and haven't had a problem with customer support, finding answers to questions or getting help when needed. It's an effortless way to begin researching your family's history and finding matches to add to your tree. I would suggest registering with them, downloading the software and start with that. You can build your tree gradually without having to sign up or pay anything. When you get the tree to a point where… Read Full Review

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★★★★★

“Hello”

Written on: 10/09/2016 by Tayloria341 (1 review written)

Very good team. I had a problem and immediately help… Read Full Review

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★★★★★

“SYN not working”

Written on: 10/09/2016

I replaced my computer and in transferring the family history data, I found that I could not syn my family history with the main computer. I was fearful that all the recent facts I had put on the home computer would be lost. The help team were first rate in instructing me how to up date both systems with out loss of data. It took some time but the results were spot on… Read Full Review

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★★★★★

“Awesome website!!!”

Written on: 10/09/2016 by 359Archer (1 review written)

When I first saw this website offered I was not really impressed until they added their Family Tree Builder application. I have been doing family history work for the past forty years and have seen pretty much everything available. This website allows to actually look at every website all at once. The research goes much faster when you have cooperating sources. I have very pleased with the way this websites tech team comes to the aid of their customers. They are polite and do not try to… Read Full Review

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★★★★★

“Problems with synchronizing”

Written on: 08/09/2016 by Codya127 (1 review written)

My problem was solved to my satisfaction, but it took a week with very little feetback in the meantime. Overall satisfactory, but more feetback would be even better!… Read Full Review

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★★★☆☆

“My review”

Written on: 08/09/2016 by carylnj44 (1 review written)

I upgraded my Windows to Windows 10 and had a problem with My Heritage recognising being connected to the internet. I emailed My Heritage, got a response 3 days later, this didn't fix the problem, so eventually after 3 weeks the problem is now fixed. I think the delay in each response is a bit too long. Not knowing what was going on was frustrating, mainly because I couldn't save any research. Not good. I asked that perhaps some free membership time, but no response to that question. Will still… Read Full Review

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★★★★★

“Great Support!”

Written on: 06/09/2016 by JenniferJoy (1 review written)

I am very impressed with the MyHeritage technical support team. I emailed my question about downloading the Family Tree Builder on another device and got an immediate acknowledgement that my email had been received. The following day I received a detailed response that was clear, personalized and solved my problem quickly. Terrific service....thanks MyHeritage! … Read Full Review

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★★★★★

“Happy to be a PremiumPlus Member.”

Written on: 02/09/2016 by Gibbonshy97 (1 review written)

Three years ago I had my first DNA test and analyses. Later, I began creating my family tree from scratch, but soon realized that I would need a computerized family tree builder. I searched and discovered MyHeritage and became a PremiumPlus member. I am just a beginner and am very satisfied with the MyHeritage Tree Builder program and User’s Guide. I especially like the syncing service. When I became unable to sync because of a series of my errors that I could not find to fix, I… Read Full Review

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★★★★★

“A huge range of records”

Written on: 01/09/2016 by iyLake1985 (1 review written)

I work across a few sites for their different features. But it's My Heritage I keep my tree on and go to when researching because it has a huge range of records. Just a couple of details will bring up a wide selection of records to work through until you find the one you want; the one with the most conclusive evidence for inclusion on your tree. Sometimes it seems to take a couple of goes before a record 'sticks' and writes itself into your tree, but multiple matches will verify your choice and… Read Full Review

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★★★★☆

“only second time in 4 years I needed support, it's...”

Written on: 31/08/2016 by toreng (1 review written)

MyHeritage support was friendly, competent and very helpful, even if it required 'desktop sharing' and 'online meeting' this time. I tried different software before I started to use MyHeritage Family Tree Builder, and I am very pleased with how it works, and that you get skilled support when needed (as we all know computers can behave strange sometimes). I particularly like the way the Family Tree Builder is integrated with the web version, so you can work on it even when you are not at home… Read Full Review

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★★★★★

“help question”

Written on: 31/08/2016 by geoffw60 (1 review written)

I recently required a little help and was fixed up very quickly to my satisfaction… Read Full Review

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★★★★★

“Good program and site”

Written on: 31/08/2016 by 77Barr (1 review written)

Your site is very informative, and easy to use. Your Family Tree Builder is very good, and the customer support is good and prompt… Read Full Review

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★★★★★

“Great Service”

Written on: 29/08/2016 by Morvie (1 review written)

Recently contacted help centre with a small but frustrating problem and found the service quick and efficient. I would happily recommend myheritage to anyone interested in researching their family tree. … Read Full Review

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★★★★★

“Learning Online Comprehendtion”

Written on: 29/08/2016

I find "Smart Matches" a boon. It saves me so much time in matching so many people and it is easy to skim down all the information to either Confirm or Reject all that information. The Search using people's names is another plus. It sticks the person right into the 'TREE' without any guesses. I check my in mail every day and find more people to add to my tree. Thanks… Read Full Review

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