MyHeritage - www.myheritage.com Reviews

★★★★★
4.5 / 5
312
94% of users recommend this
  • Value For Money

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MyHeritage - www.myheritage.com

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Latest Reviews

★★★★★

“Thumbs up!”

Written on: 23/01/2017 by 44Montgomery (1 review written)

Very frienly and helpful staff, I am deffinetely satisfied with the servise I have received :)… Read Full Review

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★★★★★

“Tech Assistance”

Written on: 21/01/2017 by leSheridan94 (1 review written)

Thank you for helping me to install the program onto my new computer. I was afraid that I had lost all my hard work. It is great to work with all of you. You even had me install the newest version which helped me to work even better with my information… Read Full Review

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★★★★★

“Very happy”

Written on: 20/01/2017 by Yandelw455 (1 review written)

Having been a member for many years I have had plenty of Smart matches but sadly nothing to add to the info I have already. I already have most of the census records I needed. Today however their was one person I would love to contact but were dismayed to find I had to subscribe for a minimum of a year. I telephoned Myheritage and reached a very happy solution. Thank you sooo much for your understanding and help. Well done for your excellent service… Read Full Review

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★★★☆☆

“Importing an FTW File”

Written on: 19/01/2017 by Tree1959 (1 review written)

I had an FTW file created by a cousin. I wanted to import all his research into My Heritage. I emailed the help center at the end of December. I followed up with a phone call in mid January as I had not heard from anyone. I received an email on 1-18-2017 with good instructions and I was able to import the info. The support was very good but not very quick… Read Full Review

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★★★★★

“My problem solved.”

Written on: 19/01/2017 by Kelleheryy405 (1 review written)

I received a phone call regarding my problem. The caller was very patient and helpful. He put me at ease and explained what I needed to do. He solved the problem. Everything was taken care of… Read Full Review

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★★★★★

“WOW, EXCELLENT ASSISTANT”

Written on: 17/01/2017 by KaileeAbbott (1 review written)

THE REPRESENTATIVE WAS EXTREMELY FRIENDLY AND VERY HELPFUL. SHE WALKED ME THROUGH THE PROCESS OF ACTIVATING MY DNA KIT. IT WAS A VERY QUICK PROCESS. SHE IS AN ASSET TO MY HERITAGE… Read Full Review

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★★★★☆

“Eliminated duplicate sites”

Written on: 17/01/2017

Courteous help from my initial call and follow up. Problem solved. I look forward to using site more and should have called earlier to have saved some money… Read Full Review

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★★★★★

“great site!”

Written on: 13/01/2017 by wittmans (1 review written)

I got great service and help when I called for an explanation for a setting! And he walked me through the site where I could find answers for any problem or question I have. The premium plus does offer more services and is easy to do!… Read Full Review

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★★★★★

“I am so glad I took a chance on MyHeritage.com”

Written on: 12/01/2017 by axMason238 (1 review written)

MyHeritage.com is so worth the membership fee. When I first started I could not believe how far back I went in just 1 day. The first day I had found at least 4 generation, back to the 1700's. There are so many trees on this site and the connection to them "remarkable". Called customer service several times and they were able to help me each time. I LOVE MyHeritage.com!… Read Full Review

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★☆☆☆☆

“Don't trust their DNA matches either!”

Written on: 28/12/2016

Everything seemed great under the free plan so I upgraded to the Complete Plan for about $175 a year. What a mistake. At that point, the site promised all sorts of connections but when I clicked on them they didn't exist. I got broken links, broken image links, time after time. I also uploaded my DNA to this site and found a few good matches. One person came out as a .9% match with six matching segments. We started corresponding to determine where our histories matched up. After a long day of… Read Full Review

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★★★★☆

“Danke für die Hilfe”

Written on: 17/11/2016 by PedroDuggan (1 review written)

Hallo Yigal, herzlichen Dank für Ihre umfangreiche Hilfestellung bei Problemen mit MyHeritage. Ich werde mir das jetzt alles vornehmen und ausprobieren. Und bitte, fordern Sie die Programmierer auf, die erweiterte Suchfunktion wieder einzubauen! Herzlichst Ulrich Boden … Read Full Review

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★★★★☆

“Friendly and useful”

Written on: 16/11/2016 by MauraS (1 review written)

The application enabled all of our extended family to enter information, pictures and other details. I was able to present the family tree in family meetings and everybody was very happy to be able to participate in the "building" of the tree. It is also possible, for a fee, to get information from unknown users that have common names in their trees and expand to unknown branches of the family. All in all, the application is very friendly. Moreover, the user support is great!… Read Full Review

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★★★★☆

“Easy to use and good support”

Written on: 08/11/2016 by Lindsayf281 (1 review written)

The web-based application is a user-friendly system to deposit all your data on family members and ancestors. The family tree can be expanded by finding matches in other trees. It allows the export of various views of your data and you can add additional people of your family to edit the data. If you have problems, the support team is very helpful. The basic subscription does not allow for all functions, but it is for free. Once you went for a higher subscription and used all the extras… Read Full Review

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★★★★☆

“Satisfaction!”

Written on: 11/10/2016 by Power67 (1 review written)

Dear ladies and gentlemen, your Service Team provides always excellent Service. From time to time I require the technical help and Support. I wish the Service Team great success. My best wishes… Read Full Review

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★★★★☆

“Found my lost Family tree”

Written on: 30/09/2016 by JaidynGordon83 (1 review written)

Unfortunately, I 'lost' my Family tree of 1833 persons on MyHeritage, only 40 persons remained. Then I wrote an email to MyHeritage Support Team, and one of them found about 1800 members of my Family tree in a few days. Earlier this year they have helped me with difficulties I had in understanding some functions of MyHeritage. Usually, they answer me in a few days… Read Full Review

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★☆☆☆☆

“misleading at best”

Written on: 28/09/2016 by Holbrooker322 (1 review written)

I signed up for myheritage.com premium plan for $10.95 a month which is only billed annually, as the record I wanted to see showed I needed that membership. When I paid the $131 and went to see the records it then said I had to upgrade for $119 to the data plan. Unfortunately that was way more than I wanted to send for the review i wanted to complete. I cancelled my membership within the hour of purchasing it. Cancelling only took away the auto renewal. Today i called Myheritage.com and… Read Full Review

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★★★★★

“Excellent technical support ”

Written on: 19/09/2016 by nililondon (1 review written)

My Heritage Support group is the best I have ever had ( in comparison to other technical support experience). I highly recommend the software and the service. I'm amazed at all the possibilities that My Heritage software is offering… Read Full Review

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★★★★★

“Quality product, excellent support staff”

Written on: 18/09/2016 by Lisak344 (1 review written)

Every once in a while you run across something that absolutely changes your life. For me that product is MyHeritage.com. I had my family tree going back to the mid 1600s and the day after I set up an account I received a Smart Match that took me back to the year 840. Four years later I have over 5000 direct ancestors in my tree including Kings, Queens, Knights, Martyrs, Saints and even a Pharaoh. A few weeks ago I was trying to spin off my son-in-laws branch and somehow lost 3600 of my… Read Full Review

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★★★★★

“Thank You!”

Written on: 16/09/2016

After purchasing a new computer & then updating to Windows 10 My Heritage Family Tree program began to malfunction. Without the help of the devoted staff at My Heritage Family Tree I would have just closed it down never to open it again. The staff's knowledge of their product helped it all to be rectified. Plus their friendliness & patience with a novice like me was exceptional. I am so grateful to have my tree back in working order & thus be able to continue my research. Thank you My Heritage… Read Full Review

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★★★★★

“Review of service received 13 Sept 2016 - MH Tech...”

Written on: 14/09/2016 by rmurkland (1 review written)

After a number of tries I was connected with one of your technicians. The problem was that the day before I had had another of your technicians change my account to my new 'excite' email from the original 'yahoo'. Then later that evening I tried to 'sync' my account - to come up with a fault message - 'Sync failed managed by another user'. Nothing I could do would correct the problem. Through her patience, goodwill and technical knowledge we solved the problem. I would give her the highest… Read Full Review

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