MyHeritage - www.myheritage.com Reviews

★★★★★
4.6 / 5
281
94% of users recommend this
  • Value For Money

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Latest Reviews

★★★★★

“help question”

Written on: 31/08/2016 by geoffw60 (1 review written)

I recently required a little help and was fixed up very quickly to my satisfaction… Read Full Review

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★★★★★

“Good program and site”

Written on: 31/08/2016 by 77Barr (1 review written)

Your site is very informative, and easy to use. Your Family Tree Builder is very good, and the customer support is good and prompt… Read Full Review

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★★★★★

“Great Service”

Written on: 29/08/2016 by Morvie (1 review written)

Recently contacted help centre with a small but frustrating problem and found the service quick and efficient. I would happily recommend myheritage to anyone interested in researching their family tree. … Read Full Review

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★★★★★

“Learning Online Comprehendtion”

Written on: 29/08/2016

I find "Smart Matches" a boon. It saves me so much time in matching so many people and it is easy to skim down all the information to either Confirm or Reject all that information. The Search using people's names is another plus. It sticks the person right into the 'TREE' without any guesses. I check my in mail every day and find more people to add to my tree. Thanks… Read Full Review

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★★★★☆

“Supportteam”

Written on: 28/08/2016 by ReeceCannon (1 review written)

Na de laatste update van de FTB-software kon ik mijn stamboombestand niet meer downloaden. Het supportteam wist dit probleem gelukkig vrij snel te tackelen. Ik blijf dus een zeer tevreden klant!… Read Full Review

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★★★★☆

“Very good”

Written on: 27/08/2016 by Brysonf373 (1 review written)

Very good product, resources and technical support. It's not perfect for me only due to it's high cost in my country… Read Full Review

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★★★★★

“Благодарность MyHeritage.”

Written on: 25/08/2016 by Irunchik2812 (1 review written)

Благодарю команду MyHeritage за их труд,их работу!Только благодаря вам стало возможным для меня заглянуть в прошлое,и сделать сказку былью!Все ,что слышала в детстве урывками,что казалось нереальным,не верилось,благодаря вашей команде подтвердилось!!!!Нравится… Read Full Review

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★★★★☆

“Fijn programma”

Written on: 25/08/2016 by 191Stevenson (1 review written)

De Family Tree Builder van My Heritage is een fijn programma en maakt het publiceren en bijwerken van de familiestamboom eenvoudig. Als betaald lid is er geen maximum aan het aantal personen in de stamboom en als premium abonnee krijg je snelle ondersteuning bij problemen. Binnen 24 uur antwoord. Ik had een probleem met synchroniseren en na een analyse van de database had ik binnen twee dagen bericht wat het probleem veroorzaakte en hoe het op te lossen. En dat werkte!… Read Full Review

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★★★★★

“Extra storage quota to no cost, with no fuss”

Written on: 24/08/2016 by HillarySaunders69 (1 review written)

With over 26 000 people on my family tree, I received the message, “You have only 5% (581.92 MB) of storage quota left in the PremiumPlus plan of your family site. To add more storage space at no cost, please contact myheritage.com.” In no time at all, someone responded, "Thank you for contacting us, I will be happy to assist you. I have increased your storage space from 12GB to 25GB and you can continue building your family tree. Should you have any further questions, please don't… Read Full Review

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★★★★★

“Double entries MyHeritage”

Written on: 24/08/2016 by 287Wise (1 review written)

I'm a verry active user with My Heritage and encountered an issue with my DB. After sending this DB to the support engineer, it took 1 day to receive the repaired DB back with clear instructions on how to proceed; Good job an can appriciate this kind of support I took about 4 emails of communication to finalize this issue, what is not bad at all. … Read Full Review

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★★★★★

“Great program”

Written on: 23/08/2016

I have been a member since 2009 and it is surely the best and easiest family tree program to use. It is costly though. Family members enjoy being part of this site and love being members. Help is always available if you need assistance… Read Full Review

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★★★★★

“a revelation to all my relations”

Written on: 21/08/2016 by DeeganCantuItalian478 (1 review written)

still reeling from the way this great family tree builder works, then delighted with great customer support. Helpline phone didn't work but techy soon phoned me after sending an email. Facility to invite others doesn't seem to work. Not sure I mastered adjusting font size and a couple of other bits but that's probably me being a bit thick. Otherwise pretty good I say!… Read Full Review

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★★★★★

“Excellent Support !”

Written on: 20/08/2016 by Amiaho288 (1 review written)

In the beginning of the "My Heritage" adventure I was a having a difficult time adding my confirmed family matches ... I was even considering returning to another site... With-out even requesting.. a support representative ( Jonas ) contacted me! I was very impressed, I now look forward to seeing what My Heritage will show me next… Read Full Review

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★★★★★

“Clear and quick technical service”

Written on: 20/08/2016

5-stars for MyHeritage and, in particular, for Yehudah, for their quick and expert assistance when I had computer trouble and thought I had lost my Family Tree Builder. They had me up and running within a few days with clear and simple instructions of screen grabs. Great service. … Read Full Review

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★★★★★

“Fantastic assistance!!!”

Written on: 20/08/2016 by DemarcusHarper462 (1 review written)

Trying to help out my father to create an account with MyHeritage through FamilySearch gave us some problems. After contacting MyHeritage they helped us tremendously, fast and gave us a solution to our satisfaction. Well done!!!!… Read Full Review

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★★★★★

“I got a quick help with erasing a family tree”

Written on: 19/08/2016 by wwFerguson401 (1 review written)

Thanks MyHeritage support team. I had suffered from having an extra family tree on my site. I did not know how it was introduced into it. It gave me lots of matchings I could not relate to. Now it is gone and all the matchings coming up, I know, are matching my tree. Thanks to the support team quick response. Thank you very much… Read Full Review

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★★★★★

“Putting Pieces of the Puzzle Together”

Written on: 19/08/2016 by Terrencec295 (1 review written)

Using My Heritage has allowed me to find missing pieces of my family tree. The information I obtained from My Heritage was amazing. At first I didn't believe the finds but then it was confirmed through DNA testing! My Heritage and their staff are the best and always willing to help me through each roadblock I encountered. I am always telling my fellow family researchers to sign up for My Heritage!… Read Full Review

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★☆☆☆☆

“The first I knew anything about this company was when...”

Written on: 13/08/2016 by gsm1972 (1 review written)

The first I knew anything about this company was when I had a pending charge of £50.39 on my bank balance. I had not even signed up for the service. They sent an email to say we hope you enjoyed your 7 day trial, yet when I phoned them they had no record of my email on their system! I couldn't log in to see what was going on as it didn't recognise my email so I phoned them and they were anything but helpful. I reported them to the fraud department of my bank who recovered my money and I never… Read Full Review

Myheritage's Response to gsm1972's Review

Written on: 18/08/2016

Hello,

Thank you for your review here on reviewcentre.com and I apologize for the negative experience you have had.

I really would like to help and resolve this case for you, so I kindly ask you to contact the support team from your registered MyHeritage email address.

Also place my name with also /reviewcentre in the subject line and this will ensure that your case is handled promptly.


Thank you for your cooperation and we look forward to hearing from you.

Kind Regards,
Dean,
MyHeritage Team.

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★☆☆☆☆

“RIP OFF DO NOT BUY”

Written on: 23/07/2016 by Bell199 (1 review written)

My heritage will rip you off, be very careful before you sign up to this very unprofessional bunch, they hide costs and do not advise prior to renewal of the charges they automatically deduct from your credit card !!!!… Read Full Review

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★★★★★

“Support excellent and quick”

Written on: 10/05/2016 by guestreviewer223344 (1 review written)

I am a member of 23andme. I had joined Myheritage, but the accounts didn't link. I was having a lot of issues and didn't really understand the problem. I contacted the Support team and they helped me clear up the problems and link the accounts very quickly. Much thanks to my support person… Read Full Review

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