MyHeritage - www.myheritage.com Reviews

★★★★★
4.6 / 5
235
94% of users recommend this
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Latest Reviews

★★★★★

“Great value”

Written on: 21/05/2015 by Davidsonvq438 (1 review written)

Great format, easy to use, outstanding customer service. And the basic plan is free. Can't beat it!… Read Full Review

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★★★★☆

“Great genealogy software”

Written on: 19/05/2015 by DejaHiggins (1 review written)

I love MyHeritage. I initially downloaded the free Family Tree Builder, but eventually subscribed for four different family trees. I love its capabilities and the staff always responds to questions and problems. I do wish that there was an FTB version for Mac that included all the capabilities of the Windows version, but the web version mostly makes up for that lack. A really wonderful benefit for me has been the linking of family trees on the web - I recently connected with a branch of my… Read Full Review

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★★★★★

“Great customer service”

Written on: 15/05/2015 by Mitchell62 (1 review written)

I saw my family tree online from my previous use of Family Tree Legends, but I was unable to edit it, even though it showed I was the owner and person to contact. I had used a previous email address to which I no longer have access. Thanks to great customer service, I am now able to access and update my tree information. My customer service experience was outstanding. … Read Full Review

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★★★★★

“Renewal without problem”

Written on: 13/05/2015 by Diexaie (1 review written)

I hadn't checked my mail for a couple of days and my renewal date was due. As my previous renewal 2 years ago was done using a now expired card, the renewal couldn't be done automatically. A mail was waiting for me telling me to quickly enter the data for my new current card. When I saw it, my renewal date was over. Nevertheless, MyHeritage had kept the site in good shape all this while. As the payment system from France wasn't working properly over 3 days, I got help from my nice contact at… Read Full Review

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★★★★★

“Help with photo replacement”

Written on: 13/05/2015 by hunsletite (1 review written)

I had a problem with knowing how to change the original profile picture. My request for help was dealt with swiftly and courteously. As I'm only a basic subscriber and don't pay membership,I was especially pleased that my communication was handled without prejudice. I heartily recommend MyHeritage to anyone looking to enjoy the World of Genealogy… Read Full Review

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★★★★★

“Awesome service”

Written on: 10/05/2015 by AracelyBrennan (1 review written)

I inadvertently created two trees, one with a typo, and a simple email request solved the problem. Haven't had service this good in a very long time. Huge thanks to the support team!… Read Full Review

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★★★★★

“The service”

Written on: 06/05/2015 by CohenBruce184 (1 review written)

I haven't been paid a member for long but I like the program.I entered 2 people to my tree in the wrong place and couldn't delete them, your team sent me an e-mal almost straight away to say they were on the case and told me how to remedy the problem. I think the service is very good… Read Full Review

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★★★★☆

“Using My Heritage”

Written on: 05/05/2015 by Felixbp (1 review written)

I discovered "My Heritage" two years ago. I started to build up my Family Tree very easily and because is collaborative, other family members could add their relatives and ancestors. More than this! I found ancestors from other Family Trees and linked with mine, discovering new family members!. Support Service is also very good and they are ready to solve and fix when you need their help. So, I recommend so much "My Heritage"… Read Full Review

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★★★★★

“Excellent site and very helpful & full support.”

Written on: 05/05/2015 by Kamryne176 (1 review written)

Email queries I had were answered quickly and very thoroughly, couldn't ask for a better site… Read Full Review

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★★★★☆

“Good if you are a paid member”

Written on: 30/04/2015 by Warren1961 (1 review written)

I am a public member, not complaining!! My choice to not pay,I do allot of research, and my family tree is full of, allot of different branches, as my family goes to England, France,Switzerland,Scotland,New Zealand, and a few in the USA.I do not get the priverledge of seeing members trees, which is okay by me as I enjoy the searching. But i can only have 250 people from my tree on line, which does not make sense to me, as I am not the one missing out, it is all those that pay,who can not get… Read Full Review

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★★★☆☆

“Good customer support”

Written on: 28/04/2015 by Laurie9200 (1 review written)

Many years ago, I bought what was supposed to be a lifetime membership in Family Tree Legends. I paid a bit more for it, because it was supposed to be a onen-off payment. Well, Pearl Street Software didn't last long, and when it was sold, my file was passed along to MyHeritaage, but I lost my premium membership. So now, I wouldn't pay for a premium membership with MyHeritage, on principle. I have to say, though, that their customer service is great. They were recently able to find my family… Read Full Review

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★★★★★

“MyHeritage Support Team”

Written on: 28/04/2015 by RiendeKorte (1 review written)

Sometimes it happens that your information about a date of a data subscription is not inline with the admin data of MyHeritage. Contacting the Support Team resolved my problem of different enddates within a week. The friendly way of approach of the Team member to me and how to find a solution for the problem is the key how a professional company should operate. In every organization problems occur, MyHeritage is aware of that and have arranged a professional Support Team to assist you to build… Read Full Review

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★★★★☆

“Reducing duplication of entries”

Written on: 21/04/2015 by Sheasb293 (1 review written)

Several years ago I developed a website using my individual email address or identity. Recently on a separate identity I share with my wife I received an invitation from MyHeritage to open a website. Assuming this meant my previous website had disappeaed, and forgetting I was on a different identity, I developed a new website. I then found that I had two websites on which some of my major entries appeared two or three times. When my attempts to eliminate this duplication failed, I turned to the… Read Full Review

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★★★★★

“Almost too good!”

Written on: 08/04/2015 by BrynleeMcKinley491 (1 review written)

I've benn with MyHeritage for some years now and have found so great a family that I've decided to stop at a certain "distance" (since the number of "Steps" does not always meet reality, I have developed a different measure just for my own use). I won quite a few contacts and have always had freindly exchange of information. Of course there are still some gaps I would like to fill, but you can't blame MyHeritage for Missing data. The only way is for ozher üeople to join and contribute! Also… Read Full Review

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★★★★★

“UNE ASSISTANCE IMPECCABLE !”

Written on: 08/04/2015 by Joshuac224 (1 review written)

Bonjour Noa, Je vous remercie de cette dernière correspondance et des efforts que vous avez fournis afin de résoudre le grave problème que je rencontrai sur votre site. Vos efforts ne se sont jamais démentis. Il m’est arrivé de trouver le temps long ! Mais enfin, vous n’avez pas lâché prise et je suis totalement satisfait du résultat. Je vous renouvelle donc mon contentement et ma fidélité renouvelée à votre site. Un site clair, efficace et d'une grande exactitude ! Bien… Read Full Review

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★☆☆☆☆

“My Heritage Payment Plan”

Written on: 05/04/2015 by McCormickky253 (1 review written)

Last week I signed up for this plan with monthly payments but this stupid company charged me for the whole year from my debit card! Hello, I authorized monthly payments!!!! So, now I am being charged for an overdraft on my debit card! Thanks,, My Heritage! Also, it is very slow in response and action!!!… Read Full Review

Myheritageteam's Comment

Written on: 15/04/2015

Dear User,

Thank you for posting your review here on review centre.

It is true that when you go to pay for a family site subscription or a data subscription you will see a monthly cost. This is however the breakdown of the total yearly cost of the subscription.
Also it is written clearly underneath this breakdown price "Charged Annually" meaning the subscription is charged at a yearly rate.

Once a subscription is purchased, all users are sent a "Thank you for your purchase" email from us which also shows you how much you have been charged.

Trusting this has helped explain the charge to you and should you require any further assistance please contact the support team at MyHeritage and they will be more than willing to assist you with any inquiry you may have.

Kind Regards,
Dean,
MyHeritage Team.

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★★★★☆

“I am generally Happy with the MyHeritage software.”

Written on: 02/04/2015 by bcdave (1 review written)

I have been using MyHerritage software for just over a year with 340 members entered in. I am generally Happy with the MyHeritage software. I am not a power user and have found the software easy to figure out and use the many features. The software is feature rich. The nice part is that the data is backed up on line and is available for web review by people that I have authorized. The support has been there when I requested it. I have encountered some minor problems where information is… Read Full Review

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★★★★★

“My Heritage or Ancestry?”

Written on: 31/03/2015 by 415Wren (1 review written)

I've been a member of My Heritage for a few years now and find it really easy to use. Lots of information available and anyone I have ever dealt with has been extremely helpful and courteous. I've used Ancestry but I prefer My Heritage… Read Full Review

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★★★★★

“Smart Matches”

Written on: 25/03/2015 by szRivera472 (1 review written)

Overall My Heritage is very good, it will find many matches that will give many new persons to you, however, most matches under 70% may not be good. another small niggle is that on some screens my tree is on the left but on others on the right. I wish that a level of say 70% could be set. also if your tree contains more than 50000 persons you cannot elet it yourself, but the staff will do it for you. Very Good overall… Read Full Review

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★☆☆☆☆

“Not Free”

Written on: 21/03/2015 by Leblanclw345 (1 review written)

I downloaded this software as being 'free software' having entered a couple of people, I was presented with a bill for nearly £7 a month. This is not what I would call 'free'! I would not recommend such a program… Read Full Review

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