FindMyPast.co.uk - www.findmypast.co.uk Reviews

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★★★★☆
3.9 / 5
80% of users recommend this
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Latest Reviews

★★★★☆

“Rude customer service and bad business practices”

Written on: 20/01/2015 by redbaybound (1 review written)

I purchased a 1 month subscription to Find My Past on December 20th, 2014 that was set to expire January 18, 2015. Earlier in the day of January 18th I was able to search. However, by 6 pm EST I was told that my subscription had expired and that I needed to subscribe again. I contacted customer support at FMP to let them know that I had been erroneously shorted time and that I wanted to be credited for that time. The following is the response I received: "Good Afternoon, Thank you for… Read Full Review

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Redbaybound's Response to redbaybound's Review

Written on: 20/01/2015

I received a follow up email apologizing for the misunderstanding. It seems that FMP subscriptions expire 30 days after the exact TIME of purchase. The website showed only that it expired 30 days after purchase.

They have rectified the situation by very generously extending my subscription by 7 days.

Thank you Findmypast and I am sorry that I misunderstood the terms of the purchase!

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★☆☆☆☆

“Appalling”

Written on: 08/01/2015

The website is almost impossible to search using a slow connection. Search forms do not load correctly and result in millions of results if they return a search result at all. The worst time to use the web site seem to me to be from 4:30 pm to 7:30 pm. in the UK. Newspaper searches just refuse to load despite waiting sometimes for several minutes at the above times. This is sad as the site has a wealth of records to access, the problem of pages refusing to load still hasn't gone away!… Read Full Review

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★★★★★

“Very knowledageable”

Written on: 27/12/2014 by Stracfam (1 review written)

This site is excellent for tracing ancestors and also current family members. The documents from the ancestors, i.e newspaper clippings and army info are really intersting and excellent to see. Its easy to access… Read Full Review

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★★☆☆☆

“cant find my past ”

Written on: 26/12/2014 by AmariRitchie (1 review written)

Subscribed 12 months ago will not be renewing. When I first signed up it was ok did what it said AND THEN the super duper easier to use more stuff etc etc etc web upgrade will not bring stuff up I have had up in the past I know the data is there had to have friends email stuff from other sites which I will use in future. Anyone contemplating this site think very hard try others if you do sign up make sure you read terms and conditions sounds silly but you will be automatically… Read Full Review

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★★★★☆

“Plenty of records, easily searched with excellent...”

Written on: 23/12/2014

Plenty of records, easily searched with excellent search engines - good value for money. Only thing to add could be the ability to see matches between users trees to find other family members. I've ended up with a subscription to Genes Reunited as well, just to do this. Always worth searching around for different names, as the transcriptions can be wrong, albeit rarely. None of this has stopped me very quickly putting together a very full family tree using the website… Read Full Review

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★★☆☆☆

“Charged for renewal before existing subscription finished”

Written on: 15/12/2014 by Hastingsfn495 (1 review written)

Charged for renewal before existing subscription finished, and despite unticking auto renewal. Actual site difficult to search by specific elements and throws in lots of records that aren't even close to search specs. Does have records (newspapers) that I've not found elsewhere though… Read Full Review

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★★☆☆☆

“CONTENT”

Written on: 30/11/2014 by 76McNulty (1 review written)

IHAVE NOT FOUND THIS SITE AS GOOD AS ANOTHER SITE I HAVE USED. THE MAME OF MY GRANDFATHERS FATHER IS NOT MADE CLEAR AS AT HIS BIRTH DATE HIS MOTHER WAS A WIDOW AND I AM UNABLE TO FIND THE DATE HIS FATHER DIED. IT IS POSSIBLE THAT JOHN WAS HIS FATHER AS HIS MOTHER IS A WIDOW IN THE 1881 CENSUS AND HE WAS BORN 1882… Read Full Review

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★★★★★

“This is a wonderful website.”

Written on: 19/11/2014 by 323Salazar (1 review written)

Wonderful place to find records for England. I have found sources that have lead me to find family I didn't even know I had. Census and christening records. Thank you for your ease of use… Read Full Review

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★☆☆☆☆

“Paid for free data”

Written on: 12/11/2014

Subscribed for one month and carried two searches: the first had all the free data I already had and offered no new info. Second search - doesn't cover this area. Contacted customer services to cancel within two hours to ask for refund - as yet none given. Poor customer service and poor write up of available data through the site. Very poor value for money… Read Full Review

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★★★★☆

“Will be a great site.....”

Written on: 02/11/2014 by heatherbrush33 (1 review written)

The site is still growing so I often get a message telling me my image or results are coming soon, but the site is easy to navigate. When I have gotten results, I have gotten good results and images are easy to peruse. Once the site is up and really running, it will be worth the visit. Until then, plan to be a little frustrated… Read Full Review

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Parmesan's Response to heatherbrush33's Review

Written on: 06/11/2014

Growing yes because they are adding records all the time but if those records are added you should be able to search easily and view the image. There should be no 'coming soon' in it! The site has been 'up and running' for many years, only the new platform is new and that changed late March 2014 with a big fanfare of bigger and better and EASIER to use. That proved a false claim and 8 months later its still pretty much a mess and people are STILL being given free extensions to their subs, an admission by FMP that the site is flawed, good on em for doing that though.

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Ema1251's Response to heatherbrush33's Review

Written on: 24/11/2014

I'm afraid you are under the assumption that this is a new site. FMP has been running for years and was the Best family research site by miles. They instigated a new platform in April which absolutely wrecked the site and despite being 7 months on, use of this site is still 'frustrating' to use as you have found. It bears little resemblance of the epic site it used to be and the fall out from their disgraceful public relations response to thousands of complaints has them floundering to recoup lost subscribers. Do not waste a subscription fee until FMP have rectified all that has gone wrong.

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★☆☆☆☆

“Terrible”

Written on: 01/11/2014 by GavenMoore463 (1 review written)

This site is still going from bad to worse. Unsubscribed some time ago when they started playing around with their records and search engine. Today I Subscribed for a month on the off chance that things had improved. Wrong. Things are worse. Now even some of my previously saved viewed records are "missing" Searching for exact match for Archibald James Arnott, not a common name you would think, brings up any instance where any of they three names appear on the same page not necessarily the… Read Full Review

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★★★☆☆

“Access”

Written on: 15/10/2014 by 328Connell (1 review written)

NO MATTER HOW MANY TIMES I PUT IN MY LOG IN DETAILS I STILL CAN'T ACCESS TONIGHT. PREVIOUSLY I HAVE ENTERED THE REQUIRED AREAS AND THEN ALL AREAS IN THE COUNTRY COME UP. THE FILTER DOES NOT SEEM TO DO AMYTHING BUT FLASH ON AND OFF. I WENT IN TO REFIND AN ENTRY FOR FURTHER INFORMATION ONLY TO FIND IT DID NOT COME UP UNTIL I PUT ANOTHER MEMBER OF THE FAMILY IN. SO FRUSTRATING. THERE ARE SOME GOOD RECORDS AND I LIKE THE IDEA OF EXTRA RECORDS ON A FRIDAY. MY RESEARCH IS VIRTUALLY AT A STANDSTILL… Read Full Review

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★★★★☆

“Best for British genealogy research”

Written on: 13/10/2014 by Jadyn358 (1 review written)

I've found this subscription-based website to be the best for English genealogy research. There are much more records availablr than The Genealogist. I DON'T think that extra should be charged for Irish records though… Read Full Review

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★★☆☆☆

“When did it all go wrong.??”

Written on: 09/10/2014 by BennettMartin488 (1 review written)

I restarted on family history about two years ago after a break of several years and joined Find my Past. Over the last year I had not done anything but over the summer it has become almost impossible to use. The new changes have ruined the site and it is a disaster. Searches used to be easy. It is now very complicated, and unreliable. Sometimes searches work as requested and other times seem to get stuck and give results nothing like the requests. Right now is not worth the money. I will… Read Full Review

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★☆☆☆☆

“Cant Even get Signed In”

Written on: 04/10/2014 by Lyndamad (1 review written)

Paid upfront for a years subscription after having a six month subscription last year. Enjoyed using the site last year - this time a bit of a rip off as I cant even get signed in. Tried changing my browser as the help page to google chrome as the help page suggested = get logged in but cannot navigate through system or print anything off Emailed twice to get sorted = no reply, but why should they? They have already got my money!!… Read Full Review

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★★★☆☆

“Unable to locate specific recirds”

Written on: 29/09/2014 by Arianal359 (1 review written)

Unable to find records that I am told are available on Findmypast. I contacted findmypast via email to ask for assistance but I haven't heard back. A lot of records are available but it is difficult to navigate. I … Read Full Review

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★★☆☆☆

“Findmypast.uk.co”

Written on: 25/09/2014 by Kendra252 (1 review written)

Why did you change? Used to be easy to find ancestors not found on other sites,used to be easy to access full records and obtain hard to find information.At this point don't seem to be able to send for BMD certs. And even though I have a paid subscription at times I keep being referred to page to obtain subscription. Frustrating!!!… Read Full Review

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★★★☆☆

“cancellation of free trial”

Written on: 06/09/2014

It has been very disappointing trying to cancel my free trial. I cancelled 24 hrs before end of trial and received an e-mail saying sorry I was not continuing then another e-mail saying thank you for subscribing. I have sent two e-mails which have not been answered and a third today. The annoying thing is that there is no telephone number to ring and explain. Most annoying. No evidence of my e-mails to them as they go from the contact page and not my e-mail box. Free trials aren't what they are… Read Full Review

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Fifi12's Comment

Written on: 01/10/2014

I have had the same problem. They have now taken a further 2 more payments, I have only just realized. I have e mailed them 3 times with no response, no contact number. Realy bad service, be very wary of this site.

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★☆☆☆☆

“What a disappointment”

Written on: 23/08/2014

Most of my saved records and my family tree etc. have disappeared. Thank goodness I had printed some of them off before the change. Now I will have to start again from scratch with most of it. I feel furious to say the least… Read Full Review

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★☆☆☆☆

“No Scottish Records”

Written on: 21/08/2014 by Laurajaneburrows (1 review written)

Subscribed like a tool, no Scottish records. I couldn't even find my own birth. Don't go there if you're looking for Scottish records. A complete waste of money!… Read Full Review

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