FindMyPast.co.uk - www.findmypast.co.uk Reviews

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★★★★☆
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Latest Reviews

★☆☆☆☆

“only interested in money”

Written on: 13/07/2014 by Porteri328 (1 review written)

I responded to a promotion to try Findmypast.com for one month for $1. I really never had time to try it in that time frame so planned to cancel the day before it would be renewed until I could find more time in my schedule. The morning of the day before the renewal date I received an e-mail that I had been charged for the next month. I wrote to them immediately through e-mail (although they have a CA location, I saw no option to contact by telephone) and requested that my credit card not be… Read Full Review

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Raineshoe's Comment

Written on: 13/07/2014

You are not alone, we are all jumping ship. The service is now terrible. Used to be such a good genealogy site but now is bottom of the stack.

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★☆☆☆☆

“the new sight”

Written on: 13/07/2014 by raybok (1 review written)

I have been a member of find your past for many years. The old system was easy to use and I had great results. Along with many others I find their new system hard to use; it doesn't give me the same results and I am more than annoyed that I had paid up until November and I am not getting what I paid for. I have complained and their response was very unhelpful I will not be renewing my subscription… Read Full Review

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★★☆☆☆

“Can't Find Your Past Anymore”

Written on: 03/07/2014 by raineshoe (1 review written)

Find My Past used to be a great resource for the genealogist. However, since they have brought in a new search system it has become very frustrating to use. I would say now that there are better search facilities on other sites to find things. Find My Past say they are listening to customers and putting things right, but they continue to push their way of searching which is neither intuitive or easy to get results. I have to say that I found many more things on their old search system and… Read Full Review

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★★★★★

“Very Easy and Great Results”

Written on: 03/07/2014 by qrSmart210 (1 review written)

FindMyPast has been a very beneficial program for me to use. I have been a member for about 2 years. It is easy to search and I love how it allows you to select variants in the spelling of a name. I have had a very high success rate in finding my ancestors going all the way back to the early 1500's. FindMyPast just updated or redid their website which I did not find any better and maybe I just need to time to get use to the new version. When I talk to people about searching for their… Read Full Review

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Patron57's Comment

Written on: 03/07/2014

As a subscriber to FMP for well over 10 years and thier previous site 1837Online,I can safely say that since FMP 'improved' the site in March 2014 I have turned off the Auto renew!

Since the change over I have found just 2 new records, records I found before in many cases I can not find or if I can I have to jump through all sorts of hoops to find....

If FMP are so good why are they giving refunds, extentions?

Why have they formed a group of researchers to help them sort the mess out i.e. the Customer Participation Group?

Prior to March 2014 I would have happily recommened FMP but not now, FMP need to acknowledge they made a huge mistake in not testing the site fully beforehand, they also need to acknoweldge they have dealt with the complaints extremly poorly

Save your money until the site improves....

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Ramosa's Comment

Written on: 03/07/2014

I find QRSMART210S review to have been made by someone who has very little knowledge of the truth regarding FMP shambolic new platform.
I would take the review with a strong pinch of salt,
FMP have teams of folk working on resolving the functionality issues with the new platform ,and after over 13 weeks of their platform things have not improved enough.
The new platform is very much work in progress - relying on the generous help of FMP once very satisfied customers.
The new platform is not an improvement yet FMP always suggest the fault lies with customers not being familiar with it's functionality.
A once brilliant site has sun without trace - avoid like the plague until FMP get their act together later nest year,

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Raineshoe's Comment

Written on: 13/07/2014

More than likely posted by a member of Find My Past as no other person on this planet would recommend Find My Past at the moment and its awful, awful search facilities.

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Frodshamgirl's Comment

Written on: 03/07/2014

I'm sorry but I find this review quite unbelievable. As a long term subscriber to Find My Past since it was 1837 on line I wish to make the following comments. It was a great genealogy site and I recommended it to all my friends. However since they updated the site in March 2014 it is reduced to a shambolic mess. It was the best it is now it is the worst. After 13 weeks there does not appear any sign of improvements. The search engine is difficult to use even for a very experienced researcher. Learners don't stand a chance. The company also have a very arrogant attitude to their customers and insist everything is fine. I am not renewing my subscription and I would think very carefully before wasting your money. Maybe in time things will improve untill then keep your money in your pocket.

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★☆☆☆☆

“impossible to use”

Written on: 02/07/2014 by Cookoe267 (1 review written)

I found this a great site in the past. Now the new site is terrible. the layout is very sparse and while searching you can only add very little information into the seach engine, therefore you have to trawl through and spend more credits trying to find the right person. Once logged out I havent been able to log back in and wont be able to use my credits before the use by date. Tried and tried to contact someone from the site but without success. Why did they change it all .......... if it ain't… Read Full Review

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★☆☆☆☆

“Not What I subscribed to!”

Written on: 01/07/2014 by Driftridge (1 review written)

Goodbye Find My Past, my 12 month subscription expires shortly and I won’t be renewing until they’ve sorted their site out. For some time I have been a subscriber to Find My Past but on 1st April they changed their site, or ‘improved’ it in their words, now it isn’t the site that I signed up for as the search facility doesn’t work properly. Customer service staff argue with you if you criticise the site, they obviously haven’t checked what ‘customer service’ means. The site… Read Full Review

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★☆☆☆☆

“British customers sold down the river”

Written on: 25/06/2014 by daphogg (1 review written)

It is three months since the new site was inflicted on the British public and it is just as bad today as it was then and it is considerably inferior to the old site, in terms of functionality and ease of use. The management seem to be more interested in new American expansion, with a defective product, than in dealing with British customers in a fair and honest way. They have relied on the “niceness” of the majority of their British customer base to accept the situation without making too… Read Full Review

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Frodshamgirl's Response to daphogg's Review

Written on: 26/06/2014

I agree with every word of this review. I have been a user of Find My Past since it was 1837 on line. It was one of the best research sites now it is the the worst. We have definitely been taken for a ride. The search engine was supposed to have been rigorously tested before release. I don't think this was the case as even now three months on the site is hardly fit for purpose. Rather than making things easier searching is now very difficult and despite many promises of fixes and setting things right there is little improvement. I won't be renewing my subscription. Please think carefully if you are thinking of joining this site.

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★☆☆☆☆

“The Findmypast fiasco”

Written on: 24/06/2014 by MakhiHenderson78 (1 review written)

As a long time subscriber to Findmypast I renewed my subscription in December 2013. I was horrified on the launch of the new website to find how unusable it was. Since its launch the search facility has become an unwieldy monstrosity. Searches that were done with a few clicks of a mouse, have been replaced with a slow and cumbersome filter system. The filter system does not do what it should do, as records that were once available to me no longer appear. I am very experienced in both… Read Full Review

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Mattarosa's Comment

Written on: 25/06/2014

I could not agree more. I renewed my subscription only a few weeks before these changes happened and I feel cheated because if I had seen the "improved" search, I would not have renewed at all. I find it hard to believe that a company could take something clear and simple that worked well, turn it into something user hostile, cumbersome and, above all, useless, and describe it as an "improvement". I would not now recommend Findmypast to anyone and I doubt whether I will ever get value for money from my subscription as I can hardly bare to try and use it because it is so very frustrating. A disaster, in my opinion.

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★★☆☆☆

“What a disappointment!!!”

Written on: 20/06/2014 by gp24 (1 review written)

I took out a yearly subscription but feel they are taking my money under false pretences. No matter what info I put in, the searches mostly come back with zero results. In the past I've used the 'search census by address' option and had a lot of success but not now! I've spent countless hours achieving absolutely nothing. I'm not new to using research sites but find the new format useless and extremely frustrating. I tried following the 'tips and techniques" and help they offer but still no… Read Full Review

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★☆☆☆☆

“what a shambles”

Written on: 20/06/2014 by KenyonMcIntosh377 (1 review written)

I thought I had I had signed and paid for the wrong site in February. After a number of years of great research I cannot find anything!! I keep leaving it for a few weeks hoping that things will improve but no. It is slow and certainly not user friendly and here is someone who will not be renewing her subscription again. Of course I will not be recommending it to others as I have often done in the past… Read Full Review

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★★☆☆☆

“Find my past- Inadequate lacking information &...”

Written on: 18/06/2014 by Sterlinglady (1 review written)

I was so disappointed with this site, there is no information about the Irish coming to UK. The BDM info can be found on most of the free sites, free census records are not available in the find my past Ireland records yet free to view on line. Do not buy the years subscription, a month will suffice because you WILL need to use other sites. The only good thing about Find My Past was the way it is set out, it is easy to found your way around. But I am extremely disappointed with find my past, I… Read Full Review

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★☆☆☆☆

“still debiting my credit card”

Written on: 18/06/2014 by Duckworth122 (1 review written)

I tried a one month subscription and cancelled a few weeks later. They have now debited my credit card again for the second month - that's not right to put it mildly!… Read Full Review

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★☆☆☆☆

“Destroyed by "impovements"”

Written on: 17/06/2014 by gxJohnston19 (1 review written)

Subscribed for several years. Never again. Stored records now include EVERY record I have EVER searched. My saved searches are in there somewhere but finding them is now a nightmare as possibly thousands of incorrect searches are mixed with correct ones. Paying customers have been treat with distain by this site. REMOVE AUTO-RENEW FROM YOUR ACCOUNT OPTIONS IF YOU ARE AN EXISTING CLIENT. … Read Full Review

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★☆☆☆☆

“What a disapointment”

Written on: 17/06/2014 by 264Murphy (1 review written)

I am not in the "first flush of youth" but genealogy is my hobby, I have been researching for nearly 9 years, I have used Find My Past and found it to be so easy to use. Not now! I don't know why the site was altered in the first place, why mend something that isn't broken? I am in my 70's and can find find my way around all research sites but not this "new" one, its dreadful. My grandson is an IT consultant, I asked him to look at the alterations, his conclusion was one word "rubbish". My… Read Full Review

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★☆☆☆☆

“Waste of time”

Written on: 16/06/2014 by jackieboy (1 review written)

Find my past? I put in known facts dates names events etc that the family are well aware of and find my past couldn't even source those known facts but Ancestry.co.uk did and more.They are sunday league compared to Ancestry who are premier league.Very poor… Read Full Review

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Kdbarchives's Response to jackieboy's Review

Written on: 16/06/2014

No comments needed. DONE IT. SAME TEST SEARCHES. SAME TOTAL LACK OF RESULTS. BUT IT'S ALL LOVELY IN FIND MY PAST LA LA LAND. ASK THEIR TOADIES ON THEIR OWN SOCIAL MEDIA PAGES. WHAT A SHAMBLES. AND COMPLETE DISREGARD FOR LOYAL CUSTOMERS. That are barred from comment on the same pages.. oh dear. YOU HAVE SOLD YOUR UK CUSTOMERS DOWN THE RIVER IN THE NAME OF THE U.S. BUCK. Short Term UK Pain for DOLLAR GAIN.

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Almap's reply to Kdbarchives's Comment

Written on: 21/06/2014

jackieboy's original review has been modified, can't think why!!!

The FMP cheer leaders constantly spout it's a big improvement, use the breadcrumbs, drill down, try a different browser, jump through hoops, take FMP's long path as opposed to a competitors short, quick, path, WHAT! Are they insane? Why would any paying customer choose to navigate those obstacles?

Those type of comments don't help either customers or FMP. The only way to help both is to offer CONSTRUCTIVE feedback, enabling FMP to hear what their disgruntled customers want, what changes they'd like to see implemented. Albeit late, FMP do now seem to be listening and maybe had the FMP small fan club not constantly bleated 'there's nothing wrong' 'it's the users who are not using the search facility correctly' then perhaps FMP would have listened sooner and change and improvements happened quicker.

It is WRONG that certain critics have been banned from FMP Facebook page, their initial frustrations were compounded by the supercilious attitude of a handful of FMP crawlers. It is time those PAYING members were reinstated.

FMP certainly did themselves no favours by their actions, and I believe they realise this now but feel they cannot back down. Why? No one person or organisation is perfect; being big enough to admit to failures attracts admiration.

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★★☆☆☆

“Cannot Recommend This Site Now”

Written on: 16/06/2014 by Casperion (5 reviews written)

Unfortunately, since March, when the 'new' site was launched with its bells and whistles, it has been almost impossible to use efficiently. I do believe their staff are running around like headless chickens to try and ameliorate the disaster that has occurred. Search facilities at the site, pre-upgrade, were quick and accurate. Now, it is difficult to use with multi-layers of filters that demand more than they should to return accurate searches. Filtering is cumbersome. One of the big… Read Full Review

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★☆☆☆☆

“A very poor experience since their site update. ”

Written on: 11/06/2014 by JamesEncliffe (1 review written)

As a long-term user of FindMyPast, alongside Ancestry, I generally used FindMyPast for work because of its easy to use interface and well-presented results. It made research fun and enjoyable. It was a very fine and well-loved resource. Since they released the 'new' version, this is no longer remotely the case. - Dreadfully designed search facility that is unintuitive, very slow and confusing; the site has been patched to attempt a workaround for certain major problems, resulting in multiple… Read Full Review

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Rosevinecats's Response to JamesEncliffe's Review

Written on: 12/06/2014

Totally agree. FMP does not seem to get the message that their new site is a disaster.


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★☆☆☆☆

“Not Recommended”

Written on: 11/06/2014 by Berryfe1958 (1 review written)

You may see other reviews here or elsewhere praising FMP, you may even find one from me but do check the date of the reviews, because it used to be truly fantastic but not now. I renewed my subscription last September for one year, based on previous experience with FMP over several years. In mid to late March they completely changed their website out of all recognition so that it has become almost impossible to use effectively. As a result of complaints to the company, including a personal… Read Full Review

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★☆☆☆☆

“Bad customer service”

Written on: 09/06/2014 by pddpaq (1 review written)

Impossible to print newspaper articles. State that they will e-mail you before taking payments, they do not. Keep checking your account set up because things suddenly change without you doing anything. Very untrustworthy. Stick to Ancestry… Read Full Review

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★☆☆☆☆

“Shambolic 'improvement' of Findmypast's once great site”

Written on: 09/06/2014

The new Findmypast site is now barely usable; different search methods for one fact, produce different results; transcription errors abound, so unless you spell as badly as their transcribers you have no hope of finding what you seek; one is faced with thousands of possible results and are advised to drill down layer by layer to find your 'gold', which can take hours, and may result in zilch. Meanwhile customer complaints are censored on their fb page, and moreover, their censoring reach has… Read Full Review

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