Find My Past - www.findmypast.com.au Reviews

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Find My Past - www.findmypast.com.au
★★☆☆☆
2.0
25.0% of users recommend this
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Latest Reviews

“"Improved" into oblivion”

★☆☆☆☆

written by Kirbypv433 on 25/06/2014

I have subscribed to Findmypast for several years and was impressed by its simple and effective search system NO MORE. It has been "improved" into something that is frustrating, hard to use, cumbersome, time-consuming, complicated, and above all, for all intents and purposes useless and ineffective. As far as I am aware, there was no consultation about this with customers and no warning. I renewed my subscription just before this happened. Had it happened before I renewed, I never would have renewed and I certainly shan't ever renew again unless the changes are scrapped and we get back what I actually paid for - searches of the records I want to to search without having to go through endless filters to try and get there and that I can trust the results of. In my opinion, the integrity of Findmypast has been completely destroyed by this ill-conceived changes.

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Gifford1234567's Comment

Written on: 25/06/2014

Send an email to them. Explain that you cannot use the site any more in the way you used to and ask for your subscription to be refunded. They have stated that they will honour the refunds. Any problems, go to cantfindmypast on FB (if you have an account) and people there will give you advice.

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Mattarosa's Comment

Written on: 26/06/2014

Thank you. I already emailed asking for my subscription to be cancelled and refunded, but have not yet received a reply. I appreciate the information you have provided.

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Mattarosa's Comment

Written on: 29/06/2014

I have turned off auto renew, though, and recommend everyone currently subscribed to do the same.

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“FIND MY PAST - FROM PRE EMINENT TO SHAMBOLIC ”

★☆☆☆☆

written by Jaberwoki on 09/06/2014

FMP - HAS GONE FROM BEING A MUCH LOVED GENEALOGY USER FRIENDLY SITE TO OBLIVION WITHIN DAYS. IT IS OBVIOUS TO ALL THAT THE NEW DATA PLATFORM IS A DISASTER AND UNFIT FOR PUPOSE.. IT CAN'T HAVE BEEN TESTED ADEQUATELY PRIOR TO IT BEING INFLICTED UPON US ALL AND THE IRONY IS THAT FMP WANT THE SUBSCRIBERS TO ADVISE OF GLITCHES AND ISSUES AND ALSO TELL THEM WHAT TO PUT BACK THAT THEY STUPIDLY REMOVED.,YOU COULDN'T MAKE IT UP. TO ADD INSULT TO INJURY - HIGHLY CRITICAL POSTS ARE DELETED WITHIN MINUTES FROM FMP FACEBOOK PAGE ,AND THE PERSON WHO POSTS IT BLOCKED FROM FURTHER COMMENTS. THE DEMAND FOR REFUNDS ARE IGNORED AND THE OFFER IS THEN 2 MONTHS ADDITIONAL SUBSCRIPTION FREE,SO THE AGONY GOES ON. FMP - ARE IN A POSITION WHERE THEY HAVE ALIENATED THEIR SUBSCRIBERS AND THIS WILL COST THEM DEARLY. IF YOU ARE SERIOUS ABOUT GENEALOGY AVOID FMP - FOR THE FORSEEABLE FUTURE.

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Mattarosa's Response to Jaberwoki's Review

Written on: 25/06/2014

I have asked for a refund of my subscription because the site no longer provides anything I want to use. I expect there will be all sorts of conditions saying they can do what they like. I have, though, stopped the automatic renewal of my subscription because I certainly will not renew again if things remain as they are.

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“Findmymoney”

★☆☆☆☆

written by IyanaMcHugh on 09/05/2014

I find this site near to absolutely useless. Most of the time when I do find a relevant piece of family information they ask me to pay more. Total waste of my money joining find my past should be renamed 'grabmymoney.'

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Valeriereed's Comment

Written on: 30/01/2016

I fully agree with the "grab my money comment and am surprised that the Chester Record Office is associated by links to this organisation

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“Find My Past”

★★★★★

written by on 20/06/2013

I have been using FMP for more years than I can remember, before it was FMP! What I like is that you can pay 'per view' or by 'subscription', so if you just want to test the water you don't have to dive in with a full 'subscription'. When I first started out I kept searching the same records, but then I found the section on 'my searches' and it has been a great help, plus you can print it out so you can see where you have been and what next to search. The hints are also helpful, if you spend the time to read them - if like me you are too eager to get searching, but they are worth a read. I would certainly recommend this site for those interested in genealogy or family history.

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Gifford1234567's Comment

Written on: 03/04/2014

And so said all of us last June. But now it is a different tale. Read the latest reviews on the other FMP section before you buy,

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