THEIR "Technical Difficulties" Problem

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Ancestry.com www.ancestry.com
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applebomb's review of Ancestry.com www.ancestry.com

“THEIR "Technical Difficulties" Problem ”

★★☆☆☆

written by applebomb on 19/11/2013

I love all the information on ancestry.com. BUT, when they post notice on their site that they are having technical difficulties and are going to be working on the site for the next few months so those problems will continue, I am not happy. Supposedly a genealogy search site, it has 198,000 message boards (by their own count) which seems more like a networking site. Started ok but after first week, couldn't access the part that "hints" where to look (the little leaves that are a HUGE selling factor in their ads). Very useful site but not if it isn't available due to technical difficulties - which it hasn't been.

The family tree to see how everyone is connected became unavailable. You could see a list of members but not in the tree format. The LIST is pretty meaningless to me. Since, I hit 2000 people on my tree, I only get an unavailable "due to technical difficulties". Ancestry.com customer (non)service claims there is nothing wrong with the site but everyone else is having the same problems so I know it's not just me or my computer. Apparently that is the extent of ancestry.com's customer service - blame the customer.

re: the search engine: I searched for a WWII soldier using enlistment and the out dates. Got a list including all the Civil War enrollees!! Search for a specific birthdate in 1940s and get people born from 1700s to present. Why? This is not a search. It's just throwing eveything they have at you and then YOU search manually through it all. A HUGE time cruncher!!

Don't know any other site that arbitrarily closes responses on comments. They even MOVED my posted complaint from their suggestion board to a strictly technical help board claiming it wasn't suggestions but a community help request. Not unless the community can change things at the company!!

Bottom line is I paid for services I cannot use because of the company's "technical difficulties". Could have warned me before I paid! Company seems unresponsive, unconcerned and condescending in their customer service emails to me. I just tried to access the site and got yet another "pages not available" at this time notice. VERY FRUSTRATING!!!!

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