Flowers nice but service poor

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  • Customer Service

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Guest's review of iFlorist www.iflorist.co.uk

★★☆☆☆

“Flowers nice but service poor”

Written on: 26/04/2014

Ordered flowers for mothers day that were supposed to be delivered with free chocolates. The flowers arrived and were beautiful but the chocolates did not. I emailed them but only received an automated reply saying they would deal with my query as soon as possible. I did not receive any further reply, and the flowers were dead within a week. I emailed them again and still did not receive a reply. Today (25 days later) I finally received a reply offering me a £5 voucher. Unsatisfactory service in my view.

  • Flowers. £20

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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