Totally inept service with zero customer care

Click here if this is your business
★★★☆☆
3.1 / 5
56% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

unhappy-eleanor's review of iFlorist www.iflorist.co.uk

“Totally inept service with zero customer care”

Written on: 20/04/2014 by unhappy-eleanor (1 review written)

I ordered a gerbera voucher to be delivered to my son and daughter-in-law in Australia for their wedding anniversary. The flowers didn't arrive on the date specified and when I contacted iflorists I was told I hadn't responded to an email they'd sent me, I had responded to this email which they eventually admitted to and assured me that the flowers would be delivered the following day, I was disappointed as they would now be late but agreed as this was better than nothing. However they didn't arrive the next day and when I called again I was told that the girl who was dealing with my order would call me back. I received no call so contacted them again later that day and was told she was at lunch. I said I wanted a full refund and expected a call ref this on her return from lunch. I still didn't hear from her so I called again to be told she had just gone to lunch again! I said I was obviously being lied to and expected a call within the next half hour. The call never came so I called back and asked for the person specifically, I was put through and I have never been spoken to like it, rude, patronising and totally uninterested that she had failed to deliver on the goods requested and paid for. I was told I had to complain by email and that she couldn't sanction a refund but that the flowers would be delivered the following day. I said this was unacceptable as the flowers would now be 3 days late. I then received an email blaming the florist in Australia for accepting the order! I called again the following day as guess what still no flowers, apparently I will now receive a refund. I would never use this company again, extremely poor service, extremely rude person dealing with the Australian orders, basically nothing good to say about any of my experience with them.

  • Gerbera bouquet £49-50

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Visit iflorist.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
iflorist.co.uk