Written on: 25/03/2014
I received a tin vase worth less than £2 when I was meant to receive a vase that I paid £14.90 for with my purchase of flowers. I contacted the complaints centre and offered to return this vase as it was clearly worth less than was advertised. However all I received were some cut and paste replies from the company that completely denied any wrong doing. I've sent three responses to this email over a period of three weeks and have received NO reply from them at all - what horrendous customer service.
I shall now be reporting them to the Office of Fair trading for misleading marketing. Absolutely deceitful and awful company - do not use!
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