Written on: 17/11/2012 by lerock (1 review written)
I must say in strongest possible words that the service from iflorist company was totally unprofessional. Put simply, the flowers I ordered for my daughter to be delivered in Paris did not arrive, for the reason the Live Chat rep did not know except for the vague explanations that it was a courier, whom they could not contact, who was at fault. Result? After two days of Live-Chatting and calling they said they cannot deliver the flowers and I was to cancel the order. My daughter, naturally, was left without flowers. No big dal,you would say? Perhaps. But why bother with the business delivering flowers, then, if not to make someone's day special?
I ordered flowers to be delivered to a hotel in Paris three days prior to the date. I notified the hotel and they were ready to receive the flowers. On the day of delivery the hotel staff alerted me that it was 6pm in Paris and no flowers have arrived. I received no e-mail from iflorists alerting me to any problems. I started a live chat with your international department (as their phone has a standing automated message that the office is closed right now), and one of their reps assured me that if not on that day, but the next day the flowers will be delivered, that the problem was with the courier. I told her in clear terms that I expect your company to fulfill its obligations and deliver the flowers as it promised. The next day the flowers were not delivered either. Again, no e-mail message from the company. Another Live Chat with another rep, who made vague references to some "certain technical problems with the courier", about which he had no idea. Then he said that the flowers will not be delivered either today, nor Sunday, nor Monday. So I had to cancel the order.
Should I go on to tell you what all this meant to me? Or should I spare you ears?
There were a few things that they could have done though. If they anticipated problems, they should have had enough courtesy to let me know in good time so I could have ordered a bouquet from another company. Or, they could have contact another florist but deliver on their promises. What they chose instead is to point their finger at the courier and just let it be.For now, despite all these efforts, vague apologies and unclear explanations, my daughter is without flowers on her special day, and I am really angry.
All they do is to say "Sorry!" readily, as if it makes it all white. So, don't be fooled with pretty flowers on their website and their assertion that they are a "reputable" company. It is up to you to decide how reputable this company is, based on this experience.
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