Written on: 26/06/2014 by andrewawood (1 review written)
I ordered flowers for my sister on her birthday on 23/06 for a special birthday this week, and upgraded my bouquet . I had written confirmation from E Florist stating they would be delivered same day. Next day I received an email stating they hadn't been delivered, ad did I want a refund or for the flowers to sent out a day late ! It was too late and the birthday had been missed. They should have called me on the day to say they couldn't deliver so I could at least tell my sister I'd tried to sent them.
Lousy customer service, from a faceless organisation, even after I sent a further two emails, E Florist just paid the refund without as much as an apology. Don't use this company if you need good reliable service and don't want to be let down.
As rated by our community of reviewers
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