Horrible service, The worst I have ever seen

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Mooreml246's review of eFlorist www.eflorist.co.uk (previously Teleflorist)

“Horrible service, The worst I have ever seen”

Written on: 24/06/2014 by Mooreml246 (1 review written)

I have order flowers on 29/05/2014 for my wedding anniversary. I have paid £39.95 and extra £4.95. an email sent and said flower will be deliver on 31/05/2014. I was very anxious, because this is our 2nd year anniversary. when i came to home evening, i saw my wife`s face. flowers has not been delivered, no email, no remainder nothing at all. it was surprise and she thought i have forgotten. i explained what happen.
As a result, they ruined my special day. I called them straight away but office was closed, called Sunday, closed. finally spoke with a lady on Monday morning. She said will checked with courier service will back to me. but not. no one call me. next day, called them again. exactly same, even she don't know what is courier phone number. she did not call me back.
i called them following day, i said i would like to cancel my order, because did not delivered. she said i need to speak with manager, then back to me and said i can cancelled it but money will refund 2 weeks. I have to say okay.
I did not get even 1 apology. no excuse. nothing at all, I feel myself like idiot.
you can imagine, I paid them straight away, they have ruined my day, no information given. i have to called and chase them many time.

update: They email to me 9th June and (chanced their statements) says flower left secure porch in front of my house, such a funny email because i dont have a porch secondly I am living a flat not house. Today is 25th day, but i haven't had any refund yet. I would like to remain everybody!!!

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