"How did we do ?" ....... are you having a laugh ??!!

I ordered flowers specifically with Freesias for my wife's birthday as these are her favourite.
When they came, there were no Freesias and no purple Asters so only 3 species instead of the 5 that were listed.
To add insult to injury, several flowers had wilted after only one day.
I emailed eFlorist a photo of the flowers we received to be told they could see nothing wrong and that they "met their expectations". I think that says it all about this company.
So much for the "7 day ‘No quibble’ guarantee relating to the freshness of the flowers".
They also claimed the missing species had been "substituted" with other types of flowers yet there are only 3 species in the arrangement we received, not 5 as listed on the item web page.
These comments seem to be their standard scripted reply, judging by what they've written on other review sites. I only wish I'd read the reviews first.
We opened a Paypal dispute as eFlorist refuse point-blank to accept responsibility for selling a substandard product with items missing.
Add to that the fact they lied about replacing the flowers that were unavailable, It's the first and last time we'll ever use them !!
God knows how they're still in business with reviews like these ????