Let down yet again !

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Serenata Flowers, www.serenataflowers.com
★★☆☆☆
2.0
24.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Guest's review of Serenata Flowers, www.serenataflowers.com

“Let down yet again !”

★☆☆☆☆

written by on 05/09/2014

Third time now they have let me down big time!
Having used them a lot and spent a large amount with them I have now given up with them!

Ordered flowers last year for my friends 60th . Paid £50 for large bouquet but when they arrived they were half dead,
They did send a replacement however surprise spoilt.
Then earlier this year ordered another bouquet for another friends birthday . Arranged the delivery for a Saturday but it didn't turn up! They apologised and said they would deliver on the Monday . I explained no one would be at home so they would need to deliver to her work . They said they would arrange that however they didn't and tried to deliver to her home instead!
She eventually got the flowers 3 days late.
Still I gave them another chance and ordered another bouquets for a friend to be delivered this Sunday 31st Aug for her birthday . Paid extra for a Sunday pre noon delivery .
Surprise suprise they didn't turn up..... She eventually got today two days after her birthday
Customer services although apologetic were totally unsympathetic
I asked for someone to call me but as ever they just hide behind their email.

Will never use them again .

  • £49

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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