Delivered to wrong address & then blamed me!

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Blodynaur's review of Serenata Flowers, www.serenataflowers.com

“Delivered to wrong address and then blamed me!”

Written on: 06/08/2014 by Blodynaur (1 review written)

I wanted to order a floral bouquet from Serenata flowers for my daughter who had given birth the same day. Had huge problems entering the country code and my mobile on their order website as it would delete all the numbers after you had entered about four! Finally got it to accept the details by holding down the key until the cursor under the numbers disappeared. Typed in recipients details and selected the address from the dropbox and went on to pay. Checked the details before submitting the PayPal payment only to discover they had used my address as the recipients delivery address. Edited the details and made the payment. Only receipt/acknowledgement of the order came from PayPal. Daughter was asked to listen out and open door as a delivery was forthcoming. Received a text from Serenata saying flowers had been left with a neighbour. My daughter lives at 24. This 'neighbour' was at number 8. Luckily he had the presence of mind and was kind enough to knock on every door of the street until he found my daughter. Sent email to Serenata who said delivery address was number 16 and they don't take any notice of the PayPal delivery address. After several emails backwards and forwards it would seem they would only investigate my complaint if I could send them a copy of their confirmation of the order which I never had in the first place. The PayPal receipt with delivery details was not enough. Had I not re checked the details at the last minute the flowers would have been delivered to me let alone the wrong street number where my daughter lives! Would I use them again?......definitely not. Are they helpful?.....definitely not. Is their website customer friendly and accurate?....definitely not. Do I recommend Serenata.com to anyone?......DEFINITELY NOT

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    Goods purchased & cost

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