Shocking Service

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★★☆☆☆
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Foxms492's review of Serenata Flowers, www.serenataflowers.com

“Shocking Service”

Written on: 17/06/2014 by Foxms492 (1 review written)

Do not order from this company. Well if you can call them a Company. Ordered Flowers (Claim to be next day delivery) Thursday 12th June. Completed the order and received an email to say the order was complete. On Friday 13th when the flowers should have arrived i received an email saying they could not send the flowers that day and will send the flowers Monday 16th June. I accepted this as i really wanted the flowers to be sent until i received another email 16th June saying they had cancelled my order and a refund will be issued. No reason and no apology.

You can not telephone the company as they deal with an email customer service policy. They responded and say they needed me to confirm the order. I confirmed the order when i pressed accept to the payment. They then just apologised and advised they can not help me further. Never have i dealt with such a waste of space company. I really wouldn't of given the 1 star as this is too much.

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