Written on: 23/05/2014 by Patterson59 (1 review written)
Two of us ordered separate flowers for our relative's very special milestone birthday in a European country. Neither order arrived; there was no comminication from Serenata to either of us and I only recieived a response to my emails after several attempts.
To date there has been no explanation as to why the flowers were never delivered which is unbelievably shoddy customer service.
I have only awarded 1 star at all for the fact that all costs were refunded including the delivery charge, but no compensation was offered. I really feel that in the circumstances some goodwill gesture should have been offerd as this was a very special birthday.
The fact that there is no contact telephone number for Serenata is incredibly frustrating in a situation like this, so all in all I would advise potential customers to avoid this company and use Interflora instead who offer a same day delivery service in Europe for only a few pounds more than Serenata charge for a non-delivery!
As rated by real users
" Easy to use " Read More
" AWFUL SERVICE. DO NOT USE LILLIANROSE FLOWERS " Read More
Written by MrsR2012
" Alway get my flowers from here " Read More
" Delivered like rocket " Read More
" Don't bother you will only spoil a special occasion " Read More