shockingly bad company!

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MacLeod63's review of Serenata Flowers, www.serenataflowers.com

“shockingly bad company!”

Written on: 30/03/2014 by MacLeod63 (1 review written)

I ordered flowers for mothers day with plenty of notice, guaranteed to be delivered the day before. On said day, the tracking said they were out for delivery 8am - 8pm. They never arrived. No contact number, sent emails, only got template emails back initially & refused to contact me by phone. No explanation given as to why they never turned up. On mothers day morning, said order was being prepared for delivery - 12 hours later saying the same!! ie order was never despatched, they lied to me eventually blaming a courier when clearly they never despatched them. They refused any goodwill gesture, only offered refund(yet to get it) or deliver another day (dream on - wouldn't have this on principal alone). Shocking customer 'service'. Suspect I was only offered a refund as I paid with paypal & opened a case against them. In short, AVOID THEM, no mothers day flowers for my mum this year, just a lot of grief & wasted time, plus so far not had a refund.

  • flowers, £20

    Goods purchased & cost

  • Still waiting

    Delivery

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  • Quality of website

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Br11Ssy's Comment

Written on: 30/03/2014

A similar Mother's Day flowers experience. Flowers due on the Saturday and didn't arrive on the Sunday either. No response from this sham company or any attempt to explain their very shoddy service. Steer well clear of this bunch of amateurs!!!

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