Never received flowers! And lied!

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ChrissieWoo's review of Serenata Flowers, www.serenataflowers.com

“Never received flowers! And lied!”

Written on: 11/03/2014 by ChrissieWoo (1 review written)

Ordered flowers for my mum's birthday on Thursday for before noon on Friday delivery which i paid extra for. No delivery. Emailed customer service who said they would refund and deliver Monday. Still no flowers And no apology. Emailed and had an apology and confirmation that refund was being processed. No flowers.
Wish I'd read these reviews before ordering! Lets just hope i get refund!

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Chrissiewoo's Response to ChrissieWoo's Review

Written on: 13/03/2014

Since writing this review i have received a full refund and the flowers i ordered were delivered to my mum on the following Wednesday. Can't say fairer than that ... oh, and i received an apology. So thank you Serenata Flowers. Shame it wasn't right the first time though!

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