Why no response to my complaint?

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Serenataflowers's review of Serenata Flowers, www.serenataflowers.com

“Why no response to my complaint?”

Written on: 10/02/2014 by Serenataflowers (1 review written)

Flowers looked fine when delivered but with 4 days the Birds of Paradise we're dying and the roses rotting. I emailed photos to Serenata, followed by two further complaints via the "contact us" service on their web site. Have not even received an email acknowledgement let alone a suitable resolution. This service doesn't tally with the reviews on the website. What started as birthday treats from my relatives has turned into a disappointing experience!

  • 2 bouquets cost unknown as birthday gift

    Goods purchased & cost

  • On time

    Delivery

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