Appalling customer 'service' & lack of organisation

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hollyhocks74's review of Serenata Flowers, www.serenataflowers.com

“Appalling customer 'service' and lack of organisation”

Written on: 02/02/2014 by hollyhocks74 (1 review written)

No flowers on date due - really important and sad occasion. No way you can phone them and waited over 24 hours for reply to emails. Offered refund or delivery of flowers on another day. I have used them lots in the past but NEVER again. All companies makes mistakes but how they fix them is the measure of real customer device - their customer service is not existent!

  • bouquet 30 pounds

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Lisab47's Response to hollyhocks74's Review

Written on: 04/02/2014

I have just had the same experience i ordered flowers for my sisters 50th birthday 1st Feb which happens to be the same day my dad died 3 years ago. It is now Tuesday and still no flowers or refund, totally disgusting

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Lisab47's Response to hollyhocks74's Review

Written on: 04/02/2014

have just had the same experience i ordered flowers for my sisters 50th birthday 1st Feb which happens to be the same day my dad died 3 years ago. It is now Tuesday and still no flowers or refund, totally disgusting

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