Rubbish!

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  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Serenata Flowers, www.serenataflowers.com

“Rubbish!”

Written on: 05/10/2013

They didnt deliver them. My Gran was there all day, and they didnt leave them on the doorstep as instructed either. When I complained they said they will only try 1 more time. I am 6 emails in to trying to resolve this and still await an apology!

  • Goods purchased & cost

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Sarahsimpkin's Comment

Written on: 31/10/2013

You will have a long wait. I am about 20 emails later and still awaiting a refund which they keep refusing. I was told I gave the wrong delivery address yet they tried to deliver to the totally wrong company. There driver obviously couldn't read. I am not giving up and have contacted trading standards and watchdog. My son spent £90 on 2 bouquets and some extras. I am disgusted with there service and excuses .

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