Bad service delivery & dissappointed gift!!

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EllJ's review of Serenata Flowers, www.serenataflowers.com

“Bad service delivery and dissappointed gift!!”

Written on: 02/10/2013 by EllJ (1 review written)

The flowers were ordered for me by a very close friend for my Birthday. The delivery address was advised as a work address; the flowers arrived at 4.40pm very late in the day for clearly what was a birthday request.
The bunch of flowers were totally lost in the box as they were so small nothing like what had been ordered and nothing like the visual picture on the website.
The request was for the "bonfire" bouquet - instead what arrived was a small tight bunch of purple flowers with 3 orange roses which lasted about 2 days and 1 yellow flower.
As I work in an industry where we do work with florists; I do was shocked that someone felt that the flower display was acceptable to send.
As a recepient; your company left me in a very awkward situation when I spoke to the friend that had very kindly ordered the flowers for me.

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