Prestige Flowers Reviews - www.prestigeflowers.co.uk

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Latest Reviews

“Extremely poor”

Written on: 27/09/2016 by Clara171 (1 review written)

The flowers never turned up. They were for a lady who was retiring after 20 years service. I sent an email to the customer service team asking them to send a replacement bunch. That was 3 weeks ago and I've heard nothing. I had to chase to find out what was happening and it took half an hour to get through on the phone. Very very poor customer service. I will not be using them again. I would love to know what they won the award for, certainly not for customer service… Read Full Review

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“Terrible service and flowers”

Written on: 19/09/2016 by Dudleybo (1 review written)

Large bouquet ordered contained approx. 12 flowers, ordered a balloon not delivered, customer services wanted me to drive to my friends house photograph the flowers and send them a picture, all on her 60th birthday. I was informed I would be refunded for the balloon, 2 weeks later still waiting. First time I have used this company, their reviews were good, would not use again £50 terribly spent… Read Full Review

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“Shocking Service”

Written on: 14/09/2016 by EmeryPuckett (1 review written)

I would not recommend this Company. PRESTIGE FLOWERS The first flowers that were ordered they emailed us and said they couldn't do due to no florist in that area, London? Offered an upgrade and upgraded delivery, BUT Sent them by royal mail. These where for a bereavement and now they are sat at a post office 5 days later waiting to be collected. Asked for full refund. Very disappointing Copy of there badly written email Good afternoon, Thank you for placing your order with Prestige… Read Full Review

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“Flowers failed to arrive!”

Written on: 13/09/2016 by Anna901 (1 review written)

This is a dreadful company with an even worse courier service! I am out of pocket for the flowers, delivery and phone calls to a premium rate line with no refund being given. The company stated they can not guarantee delivery for a requested date( check the small print folks). They have offered to send more flowers on a date of my choosing but refuse to refund me for the flowers they have not delivered. The courier company claimed they could not find my house! They requested that I phone… Read Full Review

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“Review”

Written on: 02/09/2016 by Maureenhillman (1 review written)

I would not recommend this Company. The first flowers that were delivered were terrible only fit for the bin. They replaced these but unfortunately these did not last a week. Very disapointing … Read Full Review

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“Dead small flowers!!! DONT USE PRESTIGE FLOWERS”

Written on: 22/08/2016 by Augustus439 (1 review written)

Ordered a large bouquet for a friend who had lost her mother to terminal cancer. Paid £73 which I the most I have ever spent and if I only I had known the flowers would be so bad I would never of used them. If only I had gone to tesco and got their finest range - would of saved me £53 and would of been better. Flowers arrived half dead and not a large like stated. No refund offered but replacement sent which we're the size of a bouquet from tesco!!! I've never been so ripped off! Complained… Read Full Review

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“Disappointed!”

Written on: 19/08/2016 by JMBlondie (1 review written)

Chose 'Pure Delight' to send to a friend. This should have been a beautiful display of white lillies, roses and yellow flowers as shown in the photo on the website. What actually arrived looked completely different, alot of cheap yellow 'filler' flowers took up half the bouquet. This was so embarrassing as this was sent as a gift. I phoned to complain - was held in a queue for 18 minutes - then told to send an e-mail with photos of what it should have looked like and what arrived. I did this… Read Full Review

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“No NO NO No No”

Written on: 17/08/2016 by Cale330 (1 review written)

To anyone thinking of using Prestige Flowers please think twice. I ordered flowers in memorandum of my Grandmothers passing and they failed to arrive on the specified day. On contacting the company Prestige Flowers informed me that there is no guarantee that next day delivery will be the next day!!! However I never ordered next day delivery...I ordered the flowers on a Friday early evening for delivery on the following Monday. As a gesture of goodwill I was offered a discount on my next… Read Full Review

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“DO NOT USE.”

Written on: 10/08/2016 by ASaker1966 (1 review written)

My husband ordered a package deal of flowers (lilies) balloon and cake for my 50th birthday 3/8/16 He was assured they were definitely on the way.. they turned up the next day whilst I was out. I found a screwed up piece of ripped paper with just the numbers "69" on, this being next door neighbours house number. Flowers were brown, squashed and not at all as shown online. The balloon is 7" in circumference and the cake 2" x 2"...completely misrepresented in pictures online. Customer service… Read Full Review

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“Silver Anniversary flowers for wife not delivered on day”

Written on: 08/08/2016

Do not under any circumstances use this company. Silver anniversary gift from husband to wife not delivered on correct day… Read Full Review

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“Dreadful service”

Written on: 03/08/2016 by KenyonMoody324 (1 review written)

Ordered flowers last Thursday,didn't arrive. Reassured me would arrive yesterday. The occasion has now passed so demanding refund of money tomorrow morning. Very bad service… Read Full Review

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Asaker1966's Comment

Written on: 10/08/2016

Good luck with that! My 50th birthday was last Weds. My husband ordered bouquet/balloon/cake which turned up the day after. Balloon is 7" in circumference and the cake is 2" square. Misrepresented on website. They are flatly refusing a refund but want to send more substandard flowers. Contact the Ombudsman asap.

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“No next day delivery, or the day after, day 3 still no...”

Written on: 02/08/2016 by pgillymot (1 review written)

If you want next day flowers use Interflora as they've always been reliable unlike this company. Thought I'd try Prestige as their website advertises next day delivery and quickly got an email saying the order had been dispatched. Ordered on Friday for a friend's wedding that I was unable to attend expecting next day delivery on Saturday so they'd get them on their special day. Nothing arrived so I emailed them asking to cancel the order as its a bit redundant now the wedding has been and gone… Read Full Review

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Asaker1966's Response to pgillymot's Review

Written on: 10/08/2016

My 50th birthday was last Weds.3/8/16 We waited in all day and the delivery never arrived. My husband had ordered bouquet/balloon/cake which turned up the day after. Balloon is 7" in circumference and the cake is 2" square. Misrepresented on website. They are flatly refusing a refund but want to send more substandard flowers. Contact the Ombudsman asap.

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Pgillymot's reply to Asaker1966's Comment

Written on: 10/08/2016

I had a very similar issue. They attempted to deliver a smelly box with flowers that had been 4 days in transit and my mates refused to accept it as it smelled so much. They flatly refused to refund me on multiple occasion and multiple emails. It was only when I quoted consumer law and asked if they were part of an ADR, alternative dispute resolution scheme that they refunded me. Citizens advice advised to mention ADR to them. Refund came through several minutes later through my PayPal account. I can only assume this is a regular occurrence and staff are primed not to offer refunds when I'm entitled by law to a refund. I was so incensed by their attitude I was fully prepared to go to small claims court and this is something I've never had to do before. They are an absolute joke and their marketing/website is misleading when it highlights they deliver next day. There is no guarantee with this, you could get your order many days/weeks after you expect it.

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Pgillymot's Response to pgillymot's Review

Written on: 10/08/2016

Update- flowers turned up on Tuesday afternoon in a box with 'deliver Saturday' on it. My friends refused the delivery due to the rancid smell emanating from the box. Prestige refused a refund and offered as a 'goodwill' gesture to redeliver fresh flowers. Don't know why they thought it was a 'goodwill' gesture as i had paid them to deliver fresh flowers and at this point they'd failed to deliver anything acceptable. Explained friends would be by now on honeymoon and i want a refund as they haven't at this stage provided any good other than rotting flowers. Awful company. I can only assume my experience isn't that unusual as they refused to refund again and never attempted to offer anything compensatory. They only refunded me after I quoted consumer law and breach of contract to them. Just refunded me, no contact to let me know. Awful customer service, can only assume they're told not to refund people. I would never use this company again. Have been ordering online for a long time and this is by far the worst experience I've ever had with any company. Only use this company if you're wanting a late delivery of smelly old flowers.

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“Fantastic service ”

Written on: 30/07/2016 by Adama188 (1 review written)

Ask for some flowers for my mum and they sent the most beautiful bouquet and a little free gift. I was informed about the delivery and when it was delivered. Fantastic service I would recommend to all. Thank you… Read Full Review

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Anna901's Comment

Written on: 13/09/2016

Are you a real person? Your experience is so different to mine? My flowers never arrived at all!

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“Poor quality and non existent customer service”

Written on: 29/07/2016 by DominicTennant (1 review written)

Late delivery of sub standard flowers delivered by Royal Mail, extremely poor customer service. Flowers cannot be guaranteed to be delivered on requested date. Delivery is via post. Customer services fail to respond… Read Full Review

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Asaker1966's Comment

Written on: 10/08/2016

My 50th birthday was last Weds.3/8/16 My husband ordered bouquet/balloon/cake which turned up the day after despite being told the delivery was definitely on the way?! I didn't even know they had been delivered until I saw a ripped & screwed up piece of paper with the number 69 on...being my neighbours house number, mixed in with my usual post.
Balloon is 7" in circumference and the cake is 2" square. Misrepresented on website. They are flatly refusing a refund but want to send more substandard flowers! Contact the Ombudsman asap.

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“Shocking all round! DO NOT ORDER FROM THEM!”

Written on: 26/07/2016

The photos on their website are nothing like the run of the mill half dead flowers they send you. Once i got 47 Roses of the 50 ordered, i contacted them to let them know that not only was 3 missing, but they wasn't the lx bunch that i paid for and most was half dead! They then offer a £10 voucher to buy more flowers!! Are you joking?? I wouldn't have flowers given from you. They are terrible!! They refuse to give me a refund so its now off to trading standards to get it. DO NOT BUY ANYTHING… Read Full Review

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Asaker1966's Comment

Written on: 10/08/2016

Good luck with that! My 50th birthday was last Weds.3/8/16 My husband ordered bouquet/balloon/cake which turned up the day after. Balloon is 7" in circumference and the cake is 2" square. Misrepresented on website. They are flatly refusing a refund but want to send more substandard flowers. We have contacted the Ombudsman today.

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Paulm2016's Comment

Written on: 16/08/2016

Sadly this seems to be the case with many people. This so called company is clearly ripping people off. I too have contacted the Ombudsman and looking for advice as to what to do next. Good luck, i think we will both need it.

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“Absolutely perfect service”

Written on: 23/07/2016 by Graves292 (1 review written)

The service I received over the phone was very friendly and helpful, extremely patient with the tough delivery address I provided and the flowers were delivered within an hour of my order, 110% satisfied with my experience and would definitely recommend too anyone… Read Full Review

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“Worst customer service I have ever received”

Written on: 20/07/2016 by lukew1000 (1 review written)

I have never received such poor customer service in my entire life. Ordered flowers for my Mums 50th - I arranged for a friend to pick them up from the porch as no one was in - when they got there the flowers weren't there. Called the company - the flowers were "damaged" the vase had broken apparantly. Instead of sorting this out or calling me I had to then call Prestige - they didn't have a clue. All I wanted was the flowers to be delivered on the day - they said all they could do is offer a… Read Full Review

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“Great quality, price and service”

Written on: 20/07/2016 by ElainaCarroll297 (1 review written)

I ordered some roses and gifts for a friend, I just missed the cut off for next day delivery, however they arrived in great time, really impressed , she was happy with them too . Many thanks… Read Full Review

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“First order”

Written on: 19/07/2016 by StephenCam25 (1 review written)

First tome customer with this company, and first impressions weren't great but they were more than happy to sort the little issue out with no fuss. Overall I would use again :)… Read Full Review

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“Fantastic deal”

Written on: 18/07/2016 by Kazzadun (2 reviews written)

I chose prestige flowers on London road in Portsmouth London road. I got the 40 Roses large deal included with a box of chocolates multiple colours. The flowers were delivered on time in a large flower box my mother was ecstatic very pleased with the quality and freshness of them. I mist certainly shop with prestige again they offer good deals and discounts. 10/10… Read Full Review

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