Poor quality & non existent customer service

Prestige Flowers - www.prestigeflowers.co.uk
★★★★☆
4.2
85.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

DominicTennant's review of Prestige Flowers - www.prestigeflowers.co.uk

“Poor quality and non existent customer service”

★☆☆☆☆

written by DominicTennant on 29/07/2016

Late delivery of sub standard flowers delivered by Royal Mail, extremely poor customer service. Flowers cannot be guaranteed to be delivered on requested date. Delivery is via post. Customer services fail to respond.

  • Flowers

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Asaker1966's Comment

Written on: 10/08/2016

My 50th birthday was last Weds.3/8/16 My husband ordered bouquet/balloon/cake which turned up the day after despite being told the delivery was definitely on the way?! I didn't even know they had been delivered until I saw a ripped & screwed up piece of paper with the number 69 on...being my neighbours house number, mixed in with my usual post.
Balloon is 7" in circumference and the cake is 2" square. Misrepresented on website. They are flatly refusing a refund but want to send more substandard flowers! Contact the Ombudsman asap.

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