Order Flowers Reviews - www.order-flowers.co.uk

★★★☆☆
3.1 / 5
39
53% of users recommend this
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Order Flowers - www.order-flowers.co.uk
Order Flowers - www.order-flowers.co.uk
Order Flowers - www.order-flowers.co.uk
Order Flowers - www.order-flowers.co.uk
Order Flowers - www.order-flowers.co.uk
Order Flowers - www.order-flowers.co.uk

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★☆☆☆☆

“Worst company!”

Written on: 27/01/2016 by MariaMj (1 review written)

I ordered a bouquet and balloon for my husband birthday , it was never delivered to him , I paid around 40£ , sent them More than 4 emails regarding the delivery of these things and never received any response except the Automated email saying our team member will Respond u in a short time , I would advise not to use this company for any occasion , I was away from UK on my hubby birthday and wanted to surprise him but couldn't just bcoz of them ! I will never use this website again and won't… Read Full Review

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★☆☆☆☆

“No flowers and no response ”

Written on: 18/01/2016 by Sooz56 (1 review written)

Paid over forty pounds for a bouquet and balloon to be delivered to my daughter on her birthday. She never received them and I have had no response from this company at all… Read Full Review

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★☆☆☆☆

“This company is fraudulent do not use”

Written on: 15/01/2016 by Mandi261 (1 review written)

On Jan 2nd 2016 I ordered flowers 60th balloons and prossecco to be delivered to my sister for her milestone birthday. They were never delivered and I have had no luck contacting the company by email. As I am in Australia asked my niece to contact them on my behalf from the UK. She tried phoning without luck and was directed to the website to email. She like me had the initial auto response and then nothing. As I paid via PayPal I have put it to dispute with them. Most disappointed as my sister… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY!”

Written on: 08/01/2016 by sammy_poppy (1 review written)

Ordered flowers and a balloon on 04/12/15 for my mums 70th birthday to be delivered on 24/12/15. 24th December came 6pm NO FLOWERS! got in contact with them by using there online contact form, I had an auto reply but nothing more! did some research and they are a dissolved company that are still taking money. I paid using my debit card and had to go through my bank to get if back and luckily enough it was successful! do not use this company!… Read Full Review

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★☆☆☆☆

“Unsatisfied customer! ”

Written on: 07/01/2016 by Linda2012 (1 review written)

I ordered birthday flowers & balloon for my daughters 50th birthday 29th Dec. 2015 the payment was taken out of my account on the 24th Dec.2015 the flowers & balloon was NOT delivered. I have sent many e.mails requesting the money to be put back into my bank account straight away. The balance was £39.23. I have had no response, this shows very poor business & i will not recommend this site to anyone, they will be disappointed & angry to have their money taken in this way, with no explanation… Read Full Review

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★☆☆☆☆

“Disappointed customer”

Written on: 22/12/2015 by sharann3 (1 review written)

I am a first time customer and ordered some flowers with a glass vase for my mum for her birthday. I put in the order on the 1st December to be delivered for the 7th December. I paid for the order and the delivery charge. My mum never received the order. She even looked all around outside just in case she hadn't heard them knock and they were left in the garden. My sister told me that the flowers hadn't arrived that day. I left it one more day to see if they would arrive but never did. What… Read Full Review

Linda2012's Response to sharann3's Review

Written on: 07/01/2016

Same problem see below :-(
At least 6 messages & emails .
Offline Message left on 07 Jan 2016, 06:51 PM (GMT+0)

I am still trying to get response from my e.mails I have been sending you, as my order for my daughters 50th birthday of flowers & balloon that DID NOT arrive , it was due 29th December. £39.23 was taken out of my bank account & I would like it put back in my account straight away! It is very poor business that I have had no reply from your team on this subject! Reference number is OF1198572.

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★☆☆☆☆

“Wouldn't give 1 star”

Written on: 22/12/2015 by bobbiejomcgregor (1 review written)

I order flowers for my sister they were supposed to arrive Saturday by Sunday evening I still haven't heard anything so I had to ask my sister if she had received them , which completely ruined her surprise she said no she hadn't , I contacted them by email it's now Tuesday and I still haven't heard anything I have now gone to a claim with PayPal it's ridiculous… Read Full Review

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★☆☆☆☆

“Awful! Avoid at all costs! ”

Written on: 29/10/2015 by Axelo60 (1 review written)

I ordered flowers, a helium balloon and a bottle of presecco for a 40th birthday present. I ordered almost a month in advance and asked for a specific delivery date. My account was debited within the hour and I got a confirmation email with an invoice. On the day I find out my order has not been delivered, I call them several times over the next few weeks holding on for over an hour and I can't get through to anyone. I send messages online and send several emails yet no reply. This company take… Read Full Review

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★☆☆☆☆

“For that special occasion...... buy your flowers...”

Written on: 22/10/2015 by 484Dixon (1 review written)

I ordered a bunch of flowers to be sent to my Aunt to brighten up her day as she has had a rotten time recently. A week or so after the arranged delivery date I found out quite by chance that she had not recieved the flowers. I went back to the website to find that the only way of contacting them was via email so I sent them a message asking them to look into it and let me know their findings. Shortly after sending the email I received an automated reply stating that they were looking into it… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 17/10/2015 by Adjective (1 review written)

I ordered flowers online for my wife's 50th birthday. Despite the website looking professional and the email acknowledgment came through promptly the flowers never got delivered. The transaction amount was debited from my visa account and so now I'm attempting to get a refund. This firm is impossible to contact via email or telephone and so I have still never managed to contact them. Avoid at all costs… Read Full Review

Njg's Response to Adjective's Review

Written on: 20/10/2015

Companies House website shows this company was dissolved Feb 2015, I too fell for their smart website, I've reported to Action Fraud and watchdog.

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★☆☆☆☆

“This company was dissolved in February 2015 evidence...”

Written on: 05/10/2015 by Kolten247 (1 review written)

This company was dissolved in February 2015 evidence for all to see on Companies House website, yet their website is still accepting orders and taking money for flowers that will never be delivered!? I have reported them to action fraud, Watchdog, the police and trading standards… Read Full Review

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★☆☆☆☆

“Do Not Use This Company ”

Written on: 03/10/2015 by LindsaySpurling (1 review written)

I ordered a bouquet of flowers and a helium balloon for my mothers 60th birthday. My credit card was charged but neither were delivered. I have since emailed and attempted to phone but only get a message saying all lines are busy. No one has responded to my emails and the money has not been refunded on credit card. I am absolutely disgusted… Read Full Review

Njg's Response to LindsaySpurling's Review

Written on: 06/10/2015

company was dissolved in Feb 2015 evidence of this is on Companies House website! maybe contact your credit card for a full refund and tell them to check Companies House for evidence and proof

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★☆☆☆☆

“DO NOT ORDER”

Written on: 27/06/2015 by SueHatton (1 review written)

Ordered last Sunday to be delivered yesterday. No flowers arrived, spent 12 quid on phone calls, loads of emails and no reply. Trading standards on Monday for me, and totally let down for a poignant family occasion. Do not order from this site they are obviously out of business… Read Full Review

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★☆☆☆☆

“ORDER FLOWERS COMPANY DISSOLVED”

Written on: 25/06/2015 by 91Garner (1 review written)

My order never arrived order date 15th june 2015 te website is still live and taking orders and taking transactions.If you need a refund go paypal or yor credit card provider. Order flowers.co.uk company: DISSOLVED… Read Full Review

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★☆☆☆☆

“No flowers, no response, reporting to Trading Standards”

Written on: 25/06/2015 by Jenwren2015 (1 review written)

I have used Order Flowers quite a few times and been really pleased with the quality of flowers and the delivery times. For some reason, flowers sent for my parents wedding anniversary didn't arrive and I have had no response to emails and been kept waiting on their premium rate 'phone line for ages with no response. They've left me with no other option other than report them to Trading Standards so that I can get the £31 back that I wasted. Very disappointed with this dreadful service… Read Full Review

Ed171's Response to Jenwren2015's Review

Written on: 07/08/2015

Refund finally given when I wrote on their Facebook page.

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★☆☆☆☆

“Bogus website.... beware”

Written on: 18/06/2015 by Raffertyio191 (1 review written)

I ordered flowers twice from this website and never received my flowers. I tried to call customer care but every time I had to stay on more than 30mins with no answer but just music. You will get a standard reply but nobody calls back. If you guts then print this review. Never ever use this website. If they publish my review then please read and do not order any flowers from these people. … Read Full Review

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★☆☆☆☆

“Absolute Rubbish Service & Company!”

Written on: 08/06/2015 by MadisynMacGregor (1 review written)

Iordered flowers for my sisters 70th birthday, paid extra for a sunday delivery for her special day. I even emailed them to confirm - they never arrived! have been on hold on their phone line for over 15 minutes now. Paid over £50 in total- and don't seem able to contact them for my money back- what an awful company, i shall go back to using M&S in future!… Read Full Review

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★☆☆☆☆

“Flowers not delivered”

Written on: 06/06/2015 by ChristopherPatterson (1 review written)

Dreadful, flowers did not arrive, waste of money. Spent over an hour on the phone on hold, emailed 3 times, nothing, not even a call to apologise for taking my money and not delivering the flowers. DO NOT USE THIS COMPANY… Read Full Review

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★☆☆☆☆

“dont know if im going to get my flowers ”

Written on: 29/05/2015 by 386Watkins (1 review written)

ordered flowers for my daughters 21st birthday and didn't receive a confirmation but it has been taken out of my account i have been ringing and emailing them and know one has got back to me i don't know if i am going to get them… Read Full Review

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★☆☆☆☆

“Order never delivered ”

Written on: 20/05/2015 by GrantEllis (2 reviews written)

Ordered flowers for my sons girlfriend who has just found out she needs a kidney and pancreas transplant. The flowers were never delivered and I am not getting any response to my requests for their failure to deliver. Very upset and annoyed and will be taking this matter further. Very suspicious of this company. Have now been on the end of the phone for 30 mins for the second time today… Read Full Review

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