Order Flowers Reviews - www.order-flowers.co.uk

★★★☆☆
3.5 / 5
18
63% of users recommend this
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Order Flowers - www.order-flowers.co.uk
Order Flowers - www.order-flowers.co.uk
Order Flowers - www.order-flowers.co.uk
Order Flowers - www.order-flowers.co.uk
Order Flowers - www.order-flowers.co.uk
Order Flowers - www.order-flowers.co.uk

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★☆☆☆☆

“The flowers were never received!!!”

Written on: 26/04/2015 by Jemma8171 (1 review written)

I ordered flowers on the 6th March 2015 to be delivered to my mother on 17th March 2015 for mothers day for when she returned from her holiday. These never got delivered but i was charged in full! I tried emailing and phoning several times being kept waiting on the phone for over an hour and 20 mins on two occasions for the call never to be answered. Do not use this website! … Read Full Review

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★☆☆☆☆

“Customer Service Disgrace”

Written on: 23/04/2015

My experience with Order Flowers has been awful. The flowers didn't turn up on the correct day and when I queried where they were I was told that they had tried to deliver them but there wasn't anyone in to receive them. However the delivery tracker stated in black and white that the flowers didn't arrive at the local parcel distribution centre until the following day. Some of the flowers were dead or dying (presumably because they had been waiting too long). I have tried various ways of… Read Full Review

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★☆☆☆☆

“awful”

Written on: 16/04/2015 by sophier84 (1 review written)

Order flowers for a colleagues birthday which was on a Sunday so paid extra to have them delivered on that day and didn't turn up until Thursday and delivered to the wrong address on that day. Emailed company a few times while waiting but had no Response. When flowers turned they were craps looked like a divers worth from supermarkets. Ended up buying some lovely ones from a local florist… Read Full Review

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★☆☆☆☆

“Peonies not roses!”

Written on: 07/04/2015 by vpMeier80 (1 review written)

Searched online for a company that could deliver me a bouquet of peonies although out of season. Found this shop ,ordered and my partner received them but only had roses(also not fresh at all and already wilting around the edges of the petals) which are of much less value than peonies! I contacted their email address and was completely ignored. Lucky I paid the through paypal as I got a full refund!… Read Full Review

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★☆☆☆☆

“Service is a disgrace ”

Written on: 18/02/2015 by Extremelyangryperson (1 review written)

Ordered flowers for valentines day. Didn't get them. Called several times and left feedback and email got absolutely no response. Waited for twenty minutes on their extortion telephone number and nothing. Not even a call to say 'too bad!!!' STAY FAR FAR AWAY!!!!!!… Read Full Review

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★☆☆☆☆

“Awful. Avoid. ”

Written on: 18/02/2015 by Natgall (1 review written)

Wrong bouquet arrive 2days after named delivery date. Called 4 times and was left on hold for at least 20 mins each time. One reply to 3 messages sent to say they would contact me. 2 days later there is still no contact. Awful customer service. Use anybody else to have your flowers deliverd… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 30/01/2015 by Katieb87 (1 review written)

Placed an order for some flowers mid November for delivery early December - plenty of time, right? WRONG! Flowers didn't turn up so 2 days after delivery date I called them. Was on hold for ONE HOUR 45!!! I only hung up as I was at work! Had to email them several times before I got my money back - no apology/explaination, nothing!! AVOID!!!!!… Read Full Review

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★☆☆☆☆

“Delivered late and wrong flowers”

Written on: 22/01/2015 by charleshb (1 review written)

I ordered a bouquet of peonies for my girlfriend's 30th birthday, due to arrive the day before. I waited in all day on the Saturday and received no notification the flowers would not arrive. When the flowers arrived on the Monday (ie missing the birthday). There were in fact the wrong flowers and not what I paid for. Like the others below it is proving impossible to contact them to arrange a refund for their complete and utter ineptitude… Read Full Review

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★☆☆☆☆

“Wrong flowers”

Written on: 21/01/2015

I ordered a bouquet of Poeny with 25% extra poeny in it. They delivered an ugly bouquet of white roses. Tried contacting them on the expensive phone line they had and after half an hour waiting on the line no one answered. Bad service, horrible customer service. DO NOT BUY FROM THEM!… Read Full Review

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★☆☆☆☆

“ruined 30th birthday”

Written on: 19/01/2015 by Katiehlbrown (1 review written)

I ordered a bouquet of flowers and a balloon to be delivered to my friend for her 30th birthday. The flowers never turned up and trying to contact this company is a nightmare, I still have not managed to contact them (despite several phone calls, voice mails and emails) and if they fail to contact my by the end of today I will take this further. I am disgusted with their lack of customer service and also that I have paid for something that never arrived. I will NEVER use this company again and… Read Full Review

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★☆☆☆☆

“Please do not use this company under any circumstances!”

Written on: 06/12/2014 by Claire202 (1 review written)

No,No,No, do not under any circumstances use this company as they failed to delivery on the named date requested and when they deliverded the next day,the order was incomplete. I ordered and paid for red roses,chocolates and a bottle of Prosecco on the 26th of Novemeber to be delivered on the 2nd of December for my Aunt and Uncles Golden wedding.I had felt that this was sufficient time for the order to be sent.As this was the date of the anniversary I did not want the gifts to arrive on any… Read Full Review

Katiehlbrown's Comment

Written on: 19/01/2015

Same thing has happened to me, ordered flowers and a balloon for my best friends 30th to arrive on her birthday, she waited in ALL day and missed her birthday lunch and no flowers arrived, contacted the company and not heard anything back, so will be getting my bank to reclaim the money from them (my bank says I can!) Disgusting behaviour!!!!!!!

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★☆☆☆☆

“disappointed”

Written on: 01/12/2014 by SueToyn (1 review written)

Still waiting for flowers to be delivered two days later was a special birthday treat… Read Full Review

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★☆☆☆☆

“STAY AWAY!!! YOU WONT GET WHAT YOU ORDERED OR ON TIME!!!”

Written on: 07/04/2014 by Lezaann (1 review written)

After searching the internet for a specific delivery date I came across order-flowers.co.uk that offered the delivery date I required. I picked the bouquet of flowers and an 18th birthday ballon to go with them for my step daughter as I would be un able to see her on her special day. Paid £35.58 so not cheap but worth it knowing she would get them on her birthday! Only for them to turn up a day LATE and with no ballon!!! I contacted customer services to which I had a prompt reply and the… Read Full Review

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★☆☆☆☆

“Low grade flowers, poor value and sent to wrong address”

Written on: 04/04/2014 by LeticiaCobb (1 review written)

The flowers were old, half the size of the marketing photos and the main flower stocks there were none of them in the bouquet ! They were sent to the invoicing address, hence why I got to see them, so my lovely mum didn't receive anything for Mothers Day!!! I suppose it was fate so I got to see what this company thinks a £38 bouquet should look like and that they will ommit a primary flower from the arrrangement. Two days later I am being asked to do this review and they haven't even responded… Read Full Review

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★☆☆☆☆

“Dissapointing and still waiting for answer on complaint!”

Written on: 31/03/2014 by aks4444 (1 review written)

Email below sent 5 days ago and still have had no response: My sister received her flowers yesterday and I m just writing to let you know how disappointed I am with them. First of all the flowers that arrived looked like a cheap bunch from a supermarket, not a £35 bunch, there were also not many flowers in the bunch and some of the flowers were curling and starting to go brown around the edges already. Secondly and what I am most gutted about is that the balloon sent was just a standard happy… Read Full Review

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★☆☆☆☆

“Rubbish flowers”

Written on: 21/02/2014

Busted flowers Delivered completely different I wish I could post the pick.... Embarrassed, upset disappointed … Read Full Review

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★☆☆☆☆

“Bashed up flowers, Misleading information”

Written on: 21/02/2014 by baljeetpremi (1 review written)

I order flowers week before valentine to be delivered on 13/02/2014 for our first valentine, I made it delux to make it look nice btu to my surprise when She recieved it they turn out to be bashed up, not only that they look so small like u get them from red light signal. I paid extra for hand delivery even though it says on there website FREE Delivery. DELIVERY TIME REQUESTED AFTER 2 IN THE AFTERNOON BUT THEY WERE DELIERED AT 10 IN THE MORNING. The box of choclates was normal small Guylian… Read Full Review

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★☆☆☆☆

“Unprofessional”

Written on: 14/09/2013

My whole experience with this company was a disaster. I ordered flowers & prosecco to be delivered to my friend's apartment for a special birthday. On day of delivery florist contacted me to say flowers had been left with a neighbour as my friend wasn't home at time of delivery. I contacted friend & informed her. After a few days I found out from my friend that she'd gone to several neighbours in her building & no sign of Delivery. She'd also put up a note in lobby asking if anyone had taken… Read Full Review

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