Order Flowers Reviews - www.order-flowers.co.uk

★★★☆☆
3.3 / 5
21
58% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Order Flowers - www.order-flowers.co.uk
Order Flowers - www.order-flowers.co.uk
Order Flowers - www.order-flowers.co.uk
Order Flowers - www.order-flowers.co.uk
Order Flowers - www.order-flowers.co.uk
Order Flowers - www.order-flowers.co.uk

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★☆☆☆☆

“DO NOT ORDER”

Written on: 27/06/2015 by SueHatton (1 review written)

Ordered last Sunday to be delivered yesterday. No flowers arrived, spent 12 quid on phone calls, loads of emails and no reply. Trading standards on Monday for me, and totally let down for a poignant family occasion. Do not order from this site they are obviously out of business… Read Full Review

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★☆☆☆☆

“ORDER FLOWERS COMPANY DISSOLVED”

Written on: 25/06/2015 by 91Garner (1 review written)

My order never arrived order date 15th june 2015 te website is still live and taking orders and taking transactions.If you need a refund go paypal or yor credit card provider. Order flowers.co.uk company: DISSOLVED… Read Full Review

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★☆☆☆☆

“No flowers, no response, reporting to Trading Standards”

Written on: 25/06/2015 by Jenwren2015 (1 review written)

I have used Order Flowers quite a few times and been really pleased with the quality of flowers and the delivery times. For some reason, flowers sent for my parents wedding anniversary didn't arrive and I have had no response to emails and been kept waiting on their premium rate 'phone line for ages with no response. They've left me with no other option other than report them to Trading Standards so that I can get the £31 back that I wasted. Very disappointed with this dreadful service… Read Full Review

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★☆☆☆☆

“Bogus website.... beware”

Written on: 18/06/2015 by Raffertyio191 (1 review written)

I ordered flowers twice from this website and never received my flowers. I tried to call customer care but every time I had to stay on more than 30mins with no answer but just music. You will get a standard reply but nobody calls back. If you guts then print this review. Never ever use this website. If they publish my review then please read and do not order any flowers from these people. … Read Full Review

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★☆☆☆☆

“Absolute Rubbish Service & Company!”

Written on: 08/06/2015 by MadisynMacGregor (1 review written)

Iordered flowers for my sisters 70th birthday, paid extra for a sunday delivery for her special day. I even emailed them to confirm - they never arrived! have been on hold on their phone line for over 15 minutes now. Paid over £50 in total- and don't seem able to contact them for my money back- what an awful company, i shall go back to using M&S in future!… Read Full Review

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★☆☆☆☆

“Flowers not delivered”

Written on: 06/06/2015 by ChristopherPatterson (1 review written)

Dreadful, flowers did not arrive, waste of money. Spent over an hour on the phone on hold, emailed 3 times, nothing, not even a call to apologise for taking my money and not delivering the flowers. DO NOT USE THIS COMPANY… Read Full Review

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★☆☆☆☆

“dont know if im going to get my flowers ”

Written on: 29/05/2015 by 386Watkins (1 review written)

ordered flowers for my daughters 21st birthday and didn't receive a confirmation but it has been taken out of my account i have been ringing and emailing them and know one has got back to me i don't know if i am going to get them… Read Full Review

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★☆☆☆☆

“Order never delivered ”

Written on: 20/05/2015 by GrantEllis (2 reviews written)

Ordered flowers for my sons girlfriend who has just found out she needs a kidney and pancreas transplant. The flowers were never delivered and I am not getting any response to my requests for their failure to deliver. Very upset and annoyed and will be taking this matter further. Very suspicious of this company. Have now been on the end of the phone for 30 mins for the second time today… Read Full Review

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★☆☆☆☆

“Worse company I've ever used”

Written on: 06/05/2015 by CarolineKnight (1 review written)

I ordered flowers for my sisters 40th birthday 10 days before the date required - They were not delivered on her birthday !!! - I contacted the company three times via phone each time waiting 20 minutes, on a call waiting system, then being forced to leave a message - I contacted them twice via their website and once via e-mail and the only correspondence I had was 10 days ago saying someone would contact me - to date that is the only correspondence I have received !! - I sent them another… Read Full Review

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★☆☆☆☆

“The flowers were never received!!!”

Written on: 26/04/2015 by Jemma8171 (1 review written)

I ordered flowers on the 6th March 2015 to be delivered to my mother on 17th March 2015 for mothers day for when she returned from her holiday. These never got delivered but i was charged in full! I tried emailing and phoning several times being kept waiting on the phone for over an hour and 20 mins on two occasions for the call never to be answered. Do not use this website! … Read Full Review

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★☆☆☆☆

“Customer Service Disgrace”

Written on: 23/04/2015

My experience with Order Flowers has been awful. The flowers didn't turn up on the correct day and when I queried where they were I was told that they had tried to deliver them but there wasn't anyone in to receive them. However the delivery tracker stated in black and white that the flowers didn't arrive at the local parcel distribution centre until the following day. Some of the flowers were dead or dying (presumably because they had been waiting too long). I have tried various ways of… Read Full Review

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★☆☆☆☆

“awful”

Written on: 16/04/2015 by sophier84 (1 review written)

Order flowers for a colleagues birthday which was on a Sunday so paid extra to have them delivered on that day and didn't turn up until Thursday and delivered to the wrong address on that day. Emailed company a few times while waiting but had no Response. When flowers turned they were craps looked like a divers worth from supermarkets. Ended up buying some lovely ones from a local florist… Read Full Review

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★☆☆☆☆

“Peonies not roses!”

Written on: 07/04/2015 by vpMeier80 (1 review written)

Searched online for a company that could deliver me a bouquet of peonies although out of season. Found this shop ,ordered and my partner received them but only had roses(also not fresh at all and already wilting around the edges of the petals) which are of much less value than peonies! I contacted their email address and was completely ignored. Lucky I paid the through paypal as I got a full refund!… Read Full Review

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★☆☆☆☆

“Service is a disgrace ”

Written on: 18/02/2015 by Extremelyangryperson (1 review written)

Ordered flowers for valentines day. Didn't get them. Called several times and left feedback and email got absolutely no response. Waited for twenty minutes on their extortion telephone number and nothing. Not even a call to say 'too bad!!!' STAY FAR FAR AWAY!!!!!!… Read Full Review

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★☆☆☆☆

“Awful. Avoid. ”

Written on: 18/02/2015 by Natgall (1 review written)

Wrong bouquet arrive 2days after named delivery date. Called 4 times and was left on hold for at least 20 mins each time. One reply to 3 messages sent to say they would contact me. 2 days later there is still no contact. Awful customer service. Use anybody else to have your flowers deliverd… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 30/01/2015 by Katieb87 (1 review written)

Placed an order for some flowers mid November for delivery early December - plenty of time, right? WRONG! Flowers didn't turn up so 2 days after delivery date I called them. Was on hold for ONE HOUR 45!!! I only hung up as I was at work! Had to email them several times before I got my money back - no apology/explaination, nothing!! AVOID!!!!!… Read Full Review

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★☆☆☆☆

“Delivered late and wrong flowers”

Written on: 22/01/2015 by charleshb (1 review written)

I ordered a bouquet of peonies for my girlfriend's 30th birthday, due to arrive the day before. I waited in all day on the Saturday and received no notification the flowers would not arrive. When the flowers arrived on the Monday (ie missing the birthday). There were in fact the wrong flowers and not what I paid for. Like the others below it is proving impossible to contact them to arrange a refund for their complete and utter ineptitude… Read Full Review

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★☆☆☆☆

“Wrong flowers”

Written on: 21/01/2015

I ordered a bouquet of Poeny with 25% extra poeny in it. They delivered an ugly bouquet of white roses. Tried contacting them on the expensive phone line they had and after half an hour waiting on the line no one answered. Bad service, horrible customer service. DO NOT BUY FROM THEM!… Read Full Review

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★☆☆☆☆

“ruined 30th birthday”

Written on: 19/01/2015 by Katiehlbrown (1 review written)

I ordered a bouquet of flowers and a balloon to be delivered to my friend for her 30th birthday. The flowers never turned up and trying to contact this company is a nightmare, I still have not managed to contact them (despite several phone calls, voice mails and emails) and if they fail to contact my by the end of today I will take this further. I am disgusted with their lack of customer service and also that I have paid for something that never arrived. I will NEVER use this company again and… Read Full Review

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★☆☆☆☆

“Please do not use this company under any circumstances!”

Written on: 06/12/2014 by Claire202 (1 review written)

No,No,No, do not under any circumstances use this company as they failed to delivery on the named date requested and when they deliverded the next day,the order was incomplete. I ordered and paid for red roses,chocolates and a bottle of Prosecco on the 26th of Novemeber to be delivered on the 2nd of December for my Aunt and Uncles Golden wedding.I had felt that this was sufficient time for the order to be sent.As this was the date of the anniversary I did not want the gifts to arrive on any… Read Full Review

Katiehlbrown's Comment

Written on: 19/01/2015

Same thing has happened to me, ordered flowers and a balloon for my best friends 30th to arrive on her birthday, she waited in ALL day and missed her birthday lunch and no flowers arrived, contacted the company and not heard anything back, so will be getting my bank to reclaim the money from them (my bank says I can!) Disgusting behaviour!!!!!!!

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