Wrong flowers & inferior quality

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Marks and Spencer Flowers www.marksandspencer.com/flowers
★★☆☆☆
1.5
From 335 reviews
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Weberur461's review of Marks and Spencer Flowers www.marksandspencer.com/flowers

“Wrong flowers and inferior quality”

★☆☆☆☆

written by Weberur461 on 27/03/2017

I order a large bouquet of roses and freesias in a gift box for my mother on Mother's Day at a cost of £45. Although they were delivered on time they were not the correct flowers. What arrived was a small bunch of roses and lilies wrapped in tissue paper. They were of very poor quality and 1 day after delivery the roses were dead! There was no card delivered with the flowers so she didn't know who they were from. So disappointing and it ruined what was supposed to be a lovely surprise. I have received a refund and a £10 gift voucher as compensation, but I would much rather have had the correct flowers delivered to my special mum. Will never order from them again!

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