Appalling service

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Marks and Spencer Flowers www.marksandspencer.com/flowers
★★☆☆☆
1.5
From 335 reviews
8.0% of users recommend this

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Sutherland74's review of Marks and Spencer Flowers www.marksandspencer.com/flowers

“Appalling service”

★☆☆☆☆

written by Sutherland74 on 28/10/2015

I was sent two bouquets from different friends. The first was left on a doorstep four doors away. The people were holiday and I therefore received the flowers four days later. The next delivery was dumped on my neighbours door step, luckily I knew they were coming and went to look for them. I have contacted customer services several times who eventually offered me a £20. voucher. This is a fortnight ago and I have still not received my voucher. I have called customer services again several times who promised to call me back. They have not done so. M&S have lost another good customer. No wonder they are struggling.

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  • Customer Service

  • Quality of website

  • Value For Money

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