TERRIBLE SERVICE

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★★☆☆☆
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  • Customer Service

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Guest's review of Marks and Spencer Flowers www.marksandspencer.com/flowers

★☆☆☆☆

“TERRIBLE SERVICE”

Written on: 31/03/2014

TERRIBLE SERVICE. Ordered and paid for a mothers day bouquet a week in advance, the money left my bank account. The flowers didn't arrive on the pre-booked day. I phoned them twice and had to wait 25 minutes for my call to be answered. They said they would ring me back if there was a problem. Obviously there was a problem but they didn't bother to let me know. They use YODEL as couriers. I'm still on the phone waiting for them to answer!!!

  • MOTHERS DAY HAMPER £35.00

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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