Written on: 23/03/2013 by AndyMcG123 (1 review written)
I am working overseas and ordered some Flowers for my wife for delivery on a Saturday. I received the email on Friday saying they were delivered to the depot and scheduled for delivery on Saturday. Nothing turned up. When I went on the CityLink (M&S Courier) website and entered the tracking code, they had them for delivery on Monday. Tried to phone CityLink customer service... No joy.. Closed. Phoned M&S customer service to complain and eventually gave me a refund. It still doesn't make up for the lack of delivery of the Flowers. CityLink are abismal, I expected A LOT better from M&S to be honest, theyshould reconsider their Courier company. When the flowers do eventually turn up, considering they will have been in transit for FOUR days, I would expect my wife will receive some dead stalks. Next time, I'll use Interflora... They may be more expensive, but at least they deliver on time.
As rated by real users
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