Written on: 14/03/2013
I ordered the Pink Autograph Rose Bouquet on 1st March for my aunt's 80th birthday. I chose the nominated day 4th March because that was the day of her birthday.
I received an email on 3rd March to say they had been dispatched. The dispatch time is unknown but the email was timed at 20.12.
I phoned my aunt on her birthday and they had not been delivered.
They were finally delivered a day late on 5th March at around 15.27 according to the Citilink website tracking.
Had I known that the nominated day was only a guide I would not have purchased from this online store.
This means they had beein transit for a day and two nights. This is not an acceptable way to treat fresh flowers.
They were supposed to have a 7 day freshness guarantee but I doubt if my aunt will be looking at them for 7 days.
I expect that other reviewers have found that you can only give feedback on the store's website for items but not for delivery.
Other stores do not have this policy.
As rated by our community of reviewers
" Disappointing " Read More
" Excellent Package! " Read More
" Always fantastic service " Read More
" Not delivered, very bad customer, very bad company " Read More
" Late delivery, partly missing order, unprofessional " Read More