Comlete Christmas package

Click here if this is your business
★★☆☆☆
1.5 / 5
11% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

AnneRobb's review of Marks and Spencer Flowers www.marksandspencer.com/flowers

★☆☆☆☆

“Comlete Christmas package ”

Written on: 22/12/2012 by AnneRobb (1 review written)

I ordered this complete Christmas package for my elderly mother. Phoned her to check if it arrived on time. It did but in a terrible state. The box was not sealed, sodden with lots of mud that smelt like sewage. Only one item in box rather than three and I had to explain to her what the object was meant to be. My mother explained the sewage like smell was so bad she could not bring it in the house. This smelly mess cost me £75. Complained to Marks & Spencer's who stated it was the couriers fault, thus implying they could not make sure such gifts reached their customers in an acceptable and hygenic condition. Although I was refunded the cost, my poor mother won't get an acceptable non sewage smelling Christmas present untill after Christmas.
I will never be using Marks and Spencer's again - and of course be warning all friends and work colleagues of my and my mothers experience

  • Compete Christmas flower collection cost £75

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review