Written on: 17/12/2012 by JohnC883 (2 reviews written)
Ordered a December bouquet for someone coming home from hospital. Flowers arrived a day late, dumped on the doorstep by CityLink and box and flowers damaged.
Replacement bouquet never arrived - Damaged at CityLink depot and ordered destroyed by M&S.
Refund given and replacement upgraded bouquet & chocolates arrived - dumped on the doorstep by CityLink, box damaged, flowers damaged and chocolates damaged.
Flowers were meant to be a comfort but just caused a load of stress.
The really anoying thing is that M&S will not publish a review on their website if there is any reference to delivery, well at least if there is any negative reference to delivery. Even my last effort "Unfortunately flowers were damaged" was rejected.
So, no way to warn others that this is a truly appalling service from M&S. Will be going elsewhere in future.
As rated by real users
" Very bad service " Read More
" Very organized, easy to use and efficient! " Read More
Written by haerinax
" A very disapointing experiance baloon deflated flowers naff " Read More
" International delivery - never has it been so easy! " Read More
" I worked there for 1 day, please read... " Read More