Apalling customer service

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Marks and Spencer Flowers www.marksandspencer.com/flowers
★★☆☆☆
1.5
From 335 reviews
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marymarymary's review of Marks and Spencer Flowers www.marksandspencer.com/flowers

“Apalling customer service”

★☆☆☆☆

written by marymarymary on 12/10/2012

I ordered a bouget for a colleague to be delivered to her home on leaving hospital. I assumed they had arrived as the tracking showed delivery. However on speaking to the colleague a few days later I found out that no flowers had been delivered. I emailed M & S to query this an received a bog stanard email reply advising a refund was being arranged. No apology, no offer to put things right and deliver the flowersa albeit late. Just we will refund your card. I emailed them again to say that their response to my original query was appalling but never received a reply.

The scary thing here is that tracking showed the bouquet as being delivered, had I not spoken to the colleague and specifically asked if she liked the flowers I would never have known they had not arrived and M & S would still have my money!!

  • Bouquet

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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