JUST CONTACTED WATCHDOG

Lillian Rose Flowers - www.lillianroseflowers.co.uk
★★☆☆☆
1.8
From 677 reviews
21.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Lillian Rose Flowers - www.lillianroseflowers.co.uk

“JUST CONTACTED WATCHDOG”

★☆☆☆☆

written by on 04/04/2017

JUST CONTACTED WATCHDOG (BBC) and reported Lillian Rose Flowers. This company shouldn't be in business.

Anyone else interested in joining me !!


I ordered some flowers on 19th March for delivery on Sunday 26th March.
My mother came home from work, Saturday 25th March, to find a note through the letter box saying the flowers were left over the back gate. Unfortunately the flowers were nowhere to be seen.

I cannot understand why they were apparently delivered on Saturday 25th when their website allowed me to select Sunday 26th?? (when someone would have been in to take delivery)

I made three attempts to contact them on 27th (2 of which were email) but unfortunately I never had any response.

Further calls and emails up until 1st, no replies.

8 calls were made on Saturday 1st April, the first time someone answered but when I demanded my money back the call 'ended' - tried calling back only to hear automated message about being closed.

website says 'hardly any complaints' - take a look at trustpilot, they are never ending same situations.

Get in touch with WATCHDOG - Let's shame this company

  • Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Emmawhyatt28's Comment

Written on: 13/04/2017

Worst company I've ever dealt with

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Lynarcadia's Comment

Written on: 17/11/2017

Totally agree, they break every Consumer Rights 2015 rule!

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Lynarcadia's Comment

Written on: 17/11/2017

Totally agree and think this company should be closed down. Personal experience of the ordering and after care service has proven so frustrating. They cannot get a date, time, place or message right, and then lay the blame at the florists door. Acknowledge they made the errors, promise a refund but have no intention of giving one...and just hope you will go away. They should be stopped.

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Wakefield1's Comment

Written on: 03/05/2017

Yep I would join in reporting to watchdog .my company up in Wakefield ordered some flowers for a member of staff total feasco from start to finish flowers never arrived how this company is still trading defies beggers belief needs closing down and those running it need exposing to the general public

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Lynarcadia's Comment

Written on: 17/11/2017

Totally agree, the only thing they do right is take your money.

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Katrinalort's Comment

Written on: 15/04/2017

We had a bouquet of near dead flowers arrive, complained second lot arrived today and nothing like what we've ordered. Have asked refund but if not received will contact watch dog.

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Lynarcadia's Comment

Written on: 17/11/2017

I hope everyone does contact watchdog. These people breaking every Consumer Protection rule.

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