bloody awful

Lillian Rose Flowers - www.lillianroseflowers.co.uk
★★☆☆☆
1.8
21.0% of users recommend this
  • Customer Service

  • Quality of website

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AshleeMalloy137's review of Lillian Rose Flowers - www.lillianroseflowers.co.uk

“bloody awful”

★☆☆☆☆

written by AshleeMalloy137 on 22/12/2014

ordered flowers Thursday for a delivery before 3pm Friday as the girl was leaving, never arrived, we rang a girl there and she promised to ring back, we rang back and they said that she had gone home.!! what a terrible service, a joke, not even given me my money back as yet, DO NOT USE.

  • £19.99

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Fourspoons's Comment

Written on: 22/12/2014

Hi - sorry to hear you've had a bad experience. I too had a failed delivery. However I have just had a full refund in my account this morning. Here's what you can do. If you paid by direct debit you can call your bank and ask to start proceedings under the chargeback scheme. If you have evidence that delivery wasn't made and it wasn't reasonable to make the delivery the next day then the bank will refund the money within 48hrs. The whole process takes about 10 days. If you paid by credit card it's called section 75 contact your credit card company. Ring cambridge consumer advice helpline and log a complaint. Email the director of lillian rose and tell her the complaint and what actions you are taking. She WILL NOT speak to you on the phone. However it's best to keep it all in writing anyway. You will get a many emails back and forth but if consumer advice says you have a case they will relent in the end, persistence and a cool head is required. Good luck! It's worth following it through.

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Fourspoons's Comment

Written on: 23/12/2014

Sorry I made a typo - if you've paid for flowers by debit card or some credit cards (under £100 value) like American Express, visa credit or MasterCard. If over £100 on credit card you need to use section 75.

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