ANOTHER DID NOT DELIVER

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AveryMcIntosh's review of Lillian Rose Flowers - www.lillianroseflowers.co.uk

★☆☆☆☆

“ANOTHER DID NOT DELIVER”

Written on: 08/05/2014 by AveryMcIntosh (1 review written)

Exactly the same experience as Flowershopper who posted on 22/4/2014.
Did not deliver and poor customer service. when I emailed I was given a number to ring and after a discussion I was offered a refund or would ring and stop the delivery of the SAME flowers 5 days late!! I did ask for compensation in the form of flowers as a gesture of good will to make up for the upset and disappointment, but this was declined,as Lillian Rose were out of pocket.
Thankfully I got a refund, but it would appear that the national delivery company used needs to be replaced by a reliable firm to prevent this from happening time after time.
Would suggest shop elsewhere to avoid disappointment, upset and embarrassment.

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