Avoid

★★☆☆☆
1.5 / 5
15% of users recommend this
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Jimmy123456789's review of Lillian Rose Flowers - www.lillianroseflowers.co.uk

★☆☆☆☆

“Avoid”

Written on: 24/02/2014 by Jimmy123456789 (1 review written)

I am always sceptical of negative reviews on line and often take them with a pinch of salt. However, Lillian Rose Flowers sppears to have angered quite a few people, including myself. Ordered expensive flowers for Valentines Day, and yes you guessed it, they never arrived. I attempted to call them to find out what the story was, but you only get a voicemail. I called the following morning and was not provided with an apology/explanation. I asked for a contact name, and whilst I was given her first name she refused to give me her second name or the owner's second name. This seems bizarre and I can only presume that staff have been told not to give out names or admit doing anything wrong. I did manage to get a refund thankfully, but the whole set-up seems very stange and I don't know how they continue to trade. Avoid at all cost.

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