Every company has problems its how they resolve them.

in every business you have problems with customers, employees,and poor communication it would be nice to have a perfect world.i work in three different work places all different types of customers and not one of them are perfect but we always try to keep customers happy.as for interflora they do return money to dissatisfied customers and sometimes the florists suffer as a result.one instance i know the delivery driver delivered the flowers when he gets back to the shop he is told he has not delivered the flowers in time and interflora had a am priority delivery charge.so he goes straight out and confronts the customer everything ok her end, it was her husband who worked away trying his hand what a showing up.and this is a regular thing.not all customers are like this but dont think interflora dont follow up complaints ask any florist.things do wrong vehicles brake down, traffic jams,and one instance the flowers late from holland can u imagine a £1000 worth of flowers arriving late for valentines day a florists nightmare.if interflora were that bad they would not be such big company.