Item never delivered

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joeflower's review of Interflora www.interflora.co.uk

“Item never delivered”

Written on: 10/03/2013 by joeflower (3 reviews written)

Ordered flowers for mothers day to be delivered on Friday 8th. They had not arrived by Sat lunchtime, so after numerous calls to customer services / being cut off etc, I finally got through to someone who said they could not get in touch with the courier so were sending complementary flowers. I then got a phone call to say flowers had been traced and were on their way. By 7pm they had not arrived (several more calls later)

I managed to get flowers delivered through teleflorist instead - ordered at 8pm the night before mothers day & they arrived at 9.30 the next morning. Good job as the flowers from inter-flora never arrived. I had to contact them again and demand a refund. This was given but no other sorry offered for the inconvenience.

Appalling service - won't be using again

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