Hopeless..pathetic..Chor

Friends I am frequently buy online and have great online experience with various online shopping portal.
I dnt know in which bad moment I took decision to place order on this pathetic site...
I placed oreder for simple 3 nos of temptation choclate on 12th May 2014 & mentioned to deliver on same day.
As soon as I placed order I call the so called hopeless customer care & they give me confirmation that your payment is received and order processed.
On 12th may in late night 11.30PM someone called up the receiver and ask her that where are you I want to deliver your parcel...(I was told that parcel will reach by 8.00PM as I have given the office address which normally got closed after 8.00PM)
Then she has been told that parcel will be delivered on next day as she was not available that day...
Now the real fun starts....from next day that local courier guy in mumbai stoopped answering calls...and once he received my call and told me dont talk to us and talk to delhi office for delivery !!!!
I called up delhi office and ask them the status(How fool I am..) which they never know...they told me to wait till evening and parcel will get deliver...and in a few minutes after that i received mail that delivery done successfully....
I called up my friend ask her how was the choclate...she asked whcich choclate...she didnt received anything..I got so angry..I called up again f****ing customer care and told them to cancel the order..they are least bothered..and told me to send mail for cancellation which I did immediately.
I was waiting for some sort of mail confirmation from their side as a normal practice from other online portals(Again how fool I am..)
Since that day I doing only follow ups on call for getting my moneyback..I have not received any mail confirmation also till date..everyday they says that by today evening you will get mail...when that evening will come.
They dont have any feedback facility on their site...no toll free customer care..no proper tracking system....in all you will make your life like hell once you place order...wait endlessly and harassment free with every order..
I am searching some site from where I can lodge a complaint in police.