VERY VERY VERY BAD

DON'T DON'T DON'T USE. Ordered for my mother's (outpatient) surgery - didn't deliver on date promised. No phone call to explain. So basically if there had not been complications requiring a three day hospital stay these flowers would have been delivered after her discharge. Customer service was horrible. I e-mailed in the morning (9 am) advising of the problem with delivery. When I checked my e-mail at 11:30 am there was a response - IT DID NOT INCLUDE ANY STATUS ON MY ORDER instead explaining that they could not refund my service charges. The e-mail advised that I could email (again?!?) or call to find out status. I called. After waiting on hold an unacceptable length of time, a customer service rep picked up and said she would need to contact the florist (?!? why did no one do that when I first notified them of a problem?!?), she placed me on hold and then disconnected me. I called again and waited on hold. This Rep was more helpful - he acknowledged I should have been contacted when they could not meet their GUARANTEED delivery date and FINALLY provided a status on the order. But basically because my mother was forced to stay in the hospital due to complications - their attitude was no harm no foul. If you care at all about the person you are sending flowers to actually getting them in any timely matter do not use this company - don't count on being the lucky few who benefits from their clear incompetence, lack of communication and control with vendors, and extremely poor customer service. NOTE - they also operate as http://www.hospitaldelivery.com/ which is what I used thinking they'd be used to the special circumstances of delivery to loved ones who are in hospital - NO NO AND NO. All communications after ordering on website were with fromyouflowers.com. Obviously operating under multiple names to escape serious negative reviews - wish I had read before I ordered. UPDATE - finally delivered a full day late and looks nothing like bouquet ordered - the teddy bear and basket are there but not the flowers! the included flowers are sparse - mostly green filler (which is not even shown in picture of bouquet I ordered) and instead of the balloon bouquet I ordered attached is a single sad mylar balloon. I am mortified that visitors will think this is what I would send to my mom after her surguery. VERY DISAPPOINTING AND PATHETIC LOOKING _ DO NOT ORDER.