Terribe substitution & terrible customer service

Click here if this is your business
★☆☆☆☆
1.2 / 5
5% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

mauimama's review of From You Flowers www.fromyouflowers.com

★☆☆☆☆

“Terribe substitution and terrible customer service”

Written on: 11/03/2014 by mauimama (1 review written)

Two weeks before my daughter's "special" (50th) b'day - I placed my order for the Tulip Delight (her favorite flower) - it was a simple pink tulip and white poms - 1) they didn't deliver until late in the day 2)without any notice- they substituted a "similar" arrangement -- OMG-- the "similar" arrangement was a gawdy purple, red, yellow mess of flowers, some of which were already wilting!!!! Numerous emails back and forth all day long - I paid $48.42 and all they would begrudgingly refund was $4.20- they would not budge -(I had requested full refund on every single email that I sent out!) Like they were doing me a big favor with $4.20!!!!
DO NOT ORDER FROM THIS COMPANY --- Go elsewhere, like Teleflora or ProFlowers or the 1-8000 flower company (all of which I have used in the past and was happy with!)
I wish I had read the hundreds of complaints about this crappy company before I ordered! Lesson learned!

  • $48.20

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Alice092948's Response to mauimama's Review

Written on: 28/04/2014

I had a similar experience...I think they were willing to give me more refund because I had my son take a picture of the delivered arrangement and then I created a side-by-side photo of what the flowers looked like online and what really got delivered. They couldn't argue with that!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review