Written on: 17/02/2014 by Chris420sec (1 review written)
Used Philippines service but the same company so applies here too..
Failed to deliver Valentines flowers and gift on the 14th even though the order was placed on the 11th. When I queried at 5pm local time they assured me the order was out for delivery and deliveries would continue until 10pm due to extreme load of deliveries - durrrr what do they expect on Valentines day!! Take on some extra delivery drivers or restrict the amount of orders they accept to what they are actually able to deliver would seem to be sensible... Still no delivery made by midnight on the 14th.
A Valentines gift that doesn't get delivered on Valentines day is hardly a Valentines gift worth paying a premium price for!
A further email to there alleged 24 response customer service team resulted in an auto reply saying they are closed until 9am.... So not only are they incompetent in making deliveries on the requested date but also make false claims on their website..
Now waiting to see what sort of state the flowers are in, when and if they eventually get delivered on the 15th after being driven around in a baking hot van for a day and a half! Avoid this company at all costs! The only thing they are efficient at is processing your credit card payment!!
Update - Valentines Day Order was finally delivered at about 6pm local time on the 17th February... However it was not complete and missing an extra item that I had selected and paid for!!
This Company is a completely incompetent - do not risk disappointment on special days by trusting these people to deliver what they say - or even deliver anything at all - except disappointment and empty promises. Thank You Forever Florist for ruining a special day.
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