written by Shopper26 on 27/05/2015
The Strawberry Sorbet bunch was delivered for my birthday. The flowers arrived on time however the quality was unbelievable poor. It was an actual embarrassment to even show these flowers to my colleagues.
The excitement and joy of receiving flowers for a special occasion was ruined by the receiving of a wilted bunch of flowers.
An email was sent to Flying flowers all they did was refund the charge, as this is company policy! They did not take into account the sheer disappointed they had caused both to myself (the receiver) and my boyfriend (the sender).
I would not recommend using flying flowers to anyone, both for the quality and lack of empathy or customer service skills.
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Flyingflowersuk's Response to Shopper26's Review
Written on: 03/06/2015
Good Morning
Thanks for taking the time to leave us feedback.
I am disappointed to learn that you were unhappy with the service provided.
Please be advised that all feedback will be addressed through our Quality Assurance Programme.
If I can help, further please don't hesitate to contact us directly.
Kind Regards
Rhian
Flying Flowers