Written on: 31/10/2013
I ordered a beautiful arrangement for a friends birthday from this site.
The flowers she received bore little resemblance to the ones I had ordered. What arrived was a very ordinary bouquet and not the beautiful arrangement displayed on the website.
Customer services informed me that it clearly states that flowers may be changed if unavailable. In fact these were very similar to all the flower types in the original image just not in the same display as promised!
They refused to redeliver the arrangement I had ordered and subsequent emails and calls have remained unanswered.
I shall stick to the big chains in future...
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Written by rutaam
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