Flower Delivery Express Reviews - www.flowerdeliveryexpress.com

★★★☆☆
3.4 / 5
42
61% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Flower Delivery Express - www.flowerdeliveryexpress.com

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★☆☆☆☆

“feel Robbed and embarrassed”

Written on: 03/08/2015 by Gisela0630 (1 review written)

I am EXTREMELY unhappy with the arrangement that was delivered. I would not have even awarded them 1 star but this site made me. It was not what was advertised,instead of being red roses and carnations it had carnations and there were hardly any flowers in it. I could have picked a better arrangement from wild flowers found on the side of the road. I tried to call there so called customer service , to be hung up on every single time, no one would give me their name, you can not use their email… Read Full Review

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★☆☆☆☆

“Never use this company”

Written on: 11/05/2015 by Gisselle335 (1 review written)

I ordered Mother Day flowers for my 2 Moms and sister. The arrangements were priced at $40.86 each and they charged me $328.00. Plus, they never delivered the flowers. Also, they hung up on me 3 times when I tried to speak to a supervise. They have not answered my text either. I will never use this company again… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 11/05/2015

I placed an order on the 6th for delivery on the 10th. I paid extra for Saturday delivery. It is now Monday and still no flowers! I have called 20 times. I asked to speak to a supervisor and was told there wasn't one! I told the rep. that was a lie and so she transferred me, to automated leave message prompt. No response and still fighting today! This company is running a scheme! They should be shut down!… Read Full Review

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★☆☆☆☆

“Disgusted with flower arrangement”

Written on: 12/03/2015 by katkat80 (1 review written)

I ordered a funeral arrangement to be delivered to a small town in NY State. It was one of their "best sellers", a vase filled with yellow, blue and white flowers. What we got was a mess in a vase. No blue flowers, the substituted flowers were ugly and didn't "fit" with the other flowers and none of the flowers looked fresh. The card attached was not nicely written and they left out one sentence of the two short sentences that I requested. Just a disaster. I was totally embarrassed… Read Full Review

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★☆☆☆☆

“What a rip off”

Written on: 05/02/2015 by bsorenson6755 (1 review written)

Got a mail for credit and it's a rip off. They don't show what your final balance will be till after they charge you. Then I called to cancel order and background noise terrible and women English questionable. I really don't know if my order will be cancelled but may have to go to bank and stop payment. Don't use this site and stay away from emails… Read Full Review

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★☆☆☆☆

“Don't do it”

Written on: 30/01/2015 by njKeith401 (1 review written)

I ordered flowers for next day delivery - never arrived. Finally reached a live person and was told the vase wasn't available. They offered an upgrade or $15.00 discount on $120 order. I asked to cancel the order and was told there would be a 30% product fee charge. Can you believe it?! Not only did they not deliver flowers and gift on the person's 88th birthday, they want to charge me $36.00!… Read Full Review

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★☆☆☆☆

“Always read the fine print”

Written on: 16/01/2015 by moranvalerie (1 review written)

I ordered a bouquet for a friend's birthday and wanted to use a local florist in her town. With the misleading heading of Local Florists I clicked onto Flower Delivery Express. I then clicked on a lovely bouquet that seemed to be $29.99. When it came up it was $39.99, but with a banner that said 'discount', which I assumed would be the original price. It also said, 'free delivery'. I clicked on 'place order' and received an invoice for $72.63. I immediately called customer service to cancel the… Read Full Review

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★☆☆☆☆

“STAY AWAY”

Written on: 11/12/2014 by jdae (1 review written)

STAY AWAY from web site flowerdeliveryexpress.com. Misleading pricing and rebates. High prices used to compensate for discounts provided with a net discount of ZERO. Unfair practices and distorted invoicing. Stay Away… Read Full Review

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★☆☆☆☆

“Ordered Thanksgiving flowers for family, the flowers...”

Written on: 05/12/2014 by Felix33 (1 review written)

Ordered Thanksgiving flowers for family, the flowers were delivered wrong (luckily family member finally got them from their neighbor!) their customer service did not care as they showed "delivered". They charged my card $60.67 but their receipt takes off the rebate you earn off your next order so it appeared that I was only spending $10.67. I did not received a receipt for this order, emailed them to figure out what was going on and have spent almost a week dealing with them. I asked mulitple… Read Full Review

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★☆☆☆☆

“NO DELIVERY!!!”

Written on: 29/10/2014 by Aria78 (1 review written)

Ordered flowers for a co-worker's funeral and no delivery nor phone call saying there was any issue! Having a terrible time getting anyone to answer my questions!!!Horrible way to run a business!!!… Read Full Review

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★☆☆☆☆

“Beware”

Written on: 13/10/2014 by Pratt352 (1 review written)

Beware of using this company! They did not deliver the flowers I ordered, nor did they honor the price they quoted me!!! They described exactly which kind and how many flowers would be used in the bouquet and what the exact price was. They used completely different flowers and overcharged me substantially. Use this company at your own risk… Read Full Review

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★☆☆☆☆

“No delivery, No refund”

Written on: 15/09/2014 by JeremyBoyd5 (1 review written)

The ordered funeral arrangement never arrived, the local florist never received an order. Try to obtain a refund! What a joke, no one will talk to you about an order that has already shipped. We have been on hold 4 times now over 15 minutes and no one will answer. We did use Flower Delivery Express before without a problem. however, if there is a problem do not expect any help… Read Full Review

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★☆☆☆☆

“No delivery as Promised, DON'T USE THIS SERVICE!!!”

Written on: 08/08/2014 by HMcknighti (1 review written)

I'm contacting the BBB on this company!! I paid extra for guaranteed 5 pm del never delivered & can't contact company! HORRIBLE… Read Full Review

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★☆☆☆☆

“Never received flowers”

Written on: 21/07/2014 by HaydenPatterson26 (1 review written)

I was gaurenteed flower delivery and 3 days later still no flowers and they are giving me the run around to get my refund. I will never use this company again nor will I let my friends and family!!!!… Read Full Review

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★☆☆☆☆

“Order not delivered”

Written on: 17/06/2014 by Txgal (1 review written)

I do not recommend this florist to anyone. Terrible service! I ordered a flower arrangement for a hospitalized friend and paid for it to be delivered within 4 hours. One day later, the flowers still aren't at the hospital. I tried to track my order on the website which didn't work. So, I called the 888 number and ended up having to leave my name, phone # and email address. The computer generated voice message said I would be contacted as soon as possible. Well, I'm still waiting. Hope I… Read Full Review

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★☆☆☆☆

“Don't buy here”

Written on: 28/04/2014 by veryverymad (1 review written)

On a Friday around 2pm I placed an order on the web and paid extra for same day service. They weren't delivered that day or the next day or the day after that. I paid for same day service on a Friday and the flowers weren't delivered until the following Wednesday! The person I was sending them to at a hotel left town that Monday. I tried calling customer service Saturday, Sunday, and Monday on the customer service line and could never get a person, I could only leave a message -- on the… Read Full Review

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★☆☆☆☆

“terrible customer service, did not deliver”

Written on: 05/04/2014 by Schmidtxd1975 (1 review written)

Order for a friend who lost her mother in law. Received confirmation on the order, but 10 days later received a delivery confirmation for flowers which never got delivered. They do not respond to email or phone. Only take your money. Will never ever use this company again… Read Full Review

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★☆☆☆☆

“Sent a marijuana plant”

Written on: 26/02/2014 by Thelvig (1 review written)

I ordered a peace lily (even upgraded) for my two DEAD friends parents. I was mortified when I went over for a visit & she should me the plant they received. It looked like a marijuana plant!! I was soooooooooo embarrassed!!!!!!!!!! Be advised to check on what you actually send is what they actually get. CO tried to offer me a $31.00 promotion code (I spent $49) and of course I would still have to pay service fees & all the other stuff. I called, no one called me back!!!!!!!! this site is way… Read Full Review

Davidprice222's Response to Thelvig's Review

Written on: 02/04/2014

lol was it really a marijuana plant? i might place an order ;)

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★☆☆☆☆

“BEWARE!!!!”

Written on: 13/11/2013

Do not waste your money!!! Still a day and a half later no flowers!!! It was suppose to be "Same Day" Delivery!… Read Full Review

Hgoldman's Comment

Written on: 15/11/2013

No flowers, failed delivery, $100 spent. Credit card will be notified to cancel the transaction. Prosecutors should be contacted because there are too many instances of failed delivery to attribute it all to mere incompetence.

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Vstar35's Comment

Written on: 23/02/2014

dont buy nothing from these people had a funeral and flower suppose to show up and did not show up u mother f.u.c.k.e.rs should be out of business !

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★☆☆☆☆

“Very bad ”

Written on: 02/11/2013

My order was never delivered… Read Full Review

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