Written on: 17/09/2013
DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES!!!
They will take your money, not deliver your flowers, not return your calls, & tell you to go “F” yourself. To make a very long story as short as I can, I specifically used them because they say the offer a “4 hour” delivery option. I ordered the flowers at 10:00am & paid extra for the 4hour delivery option so the flowers would arrive before I got home from work. I waited all day & called their “customer service” like at least 6 times. Finally the flowers showed up at 8:30pm & I was so angry I refused them. I called the next day to complain & request my money back. The first person I spoke with gave me a major attitude, so I asked to speak to a manager. The manager wasn’t much more helpful, but none-the-less offered to put in my claim for a refund. I called back 2 weeks later & was told the claim was in process. I called back another 2 weeks later & was told that my claim was denied because I had “received” the flowers. I explained to them what had happened & they still refused my refund. I asked to speak to a manager & when the manager got on the phone he repeated the same thing over & over. “We can not return your money because you received the flowers”. I told him “No, I refused them because they were delivered WAY TOO LATE”. I explained to him that the only reason I used their service was because of the 4 hour delivery time & when they did not deliver with-in that time frame I refused the flowers. He couldn’t have cared less & basically told me I was out of luck. At that point I hung up & called the BBB, Consumer affairs, the Michigan Attorney General, & my credit card company to dispute the charges. I have no idea how a company with over 1200 BBB complaints in 3 years can stay in business, but please pass this information along to anyone you know. NEVER USE FLOWER DELIVERY EXPRESS OR ANY TLF WESLEY BERRY FLOWER COMPANY!
As rated by our community of reviewers
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Written by cherrieblossom
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