written by Ballard2 on 15/02/2017
I purchased a £40 bouquet of flowers for my mothers birthday, the flowers arrived (after the allotted time of by 1400 hrs) and my mother called me to let me know. I asked if she liked them and she said she wasn't impressed, as I'd picked a fabulous looking bouquet I was shocked. She sent me a photo of the flowers and they were completely different to the ones I ordered and were quite frankly not worth £5. Floraqueen refuse to give me a refund and say the flowers are of comparable quality, I know flowers may vary but to deliver a completely different arrangement bulked out with carnations and bits of greenery is unbelievable.
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