Considerate & helpful customer service

Click here if this is your business
★★★☆☆
3.0 / 5
52% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

rob82's review of Flora Queen www.floraqueen.com

★★★★★

“Considerate and helpful customer service”

Written on: 14/03/2014 by rob82 (1 review written)

There was a logistics problem with the order. The customer support staff promptly responded to my emails and worked through the issue as quickly as possible, despite me being initially quite rude. They explained the reason for the delay and ensured the flowers were upgraded and my wishes respected. The flowers were beautiful and we appreciated the excellent support we received throughout the process. The delay was not so long and the flowers coincidentally arrived on a more appropriate date than I had intended, when they provided some comfort after an unhappy event. Maybe it was just meant to be like that. The support team have my thanks.

  • Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review